At a Glance
- Tasks: Lead operational planning and insights, driving data-driven decisions in a fast-growing financial services environment.
- Company: People's Partnership, a not-for-profit organisation focused on fairness and exceptional service.
- Benefits: Generous pension contributions, healthcare, learning opportunities, and a vibrant workplace culture.
- Other info: Flexible hybrid working, commitment to diversity, and opportunities for personal growth.
- Why this job: Shape the future of operational intelligence with cutting-edge analytics and AI technologies.
- Qualifications: Leadership experience in operational planning and advanced skills in Power BI and data visualisation.
The predicted salary is between 56700 - 69300 £ per year.
Job Description
Posted Wednesday, 5 August 2026 at 01:00
Do you want a rewarding career with a growing organisation where people come first?
Head of Operational Planning, MI and Insights
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members.
We champion fairness and simplicity, not profit-chasing.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us.
We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing
As Head of Operational Planning, MI and Insights, you will provide strategic leadership across planning, MI and analytics functions, enabling data-driven decision making within a fast-growing financial services business.
Reporting to the Director of Operational Assurance and Enablement and sitting on the Operations Leadership Team, you will shape and deliver operational strategy, ensuring the business has the forecasting, capacity planning, performance management and insight capabilities needed to support customer demand and future growth.
The role will lead the development of a market-leading Operational Intelligence function, with responsibility for operational planning, workforce forecasting, business intelligence, reporting and analytics.
A key focus will be driving the transformation of MI and planning capabilities through advanced analytics, automation and AI, delivering a roadmap for predictive forecasting, automated reporting and enhanced operational insight.
- Lead and develop the Operational Planning, Forecasting, MIand Insights functions.
- Develop and deliver a multi-year Operational Intelligence transformation strategy.
- Oversee production of all Operational, COO, Executive, Trustee and Board reporting.
- Drive continuous improvements in reporting standards.
- Develop and deliver a strategic roadmapfor useof Artificial Intelligence, automationand advanced analytics in operational data space.
- Identifyand implement opportunities to automate manual reporting, forecastingand planning processes.
- Champion Microsoft Fabric, Power BI, Copilotand emerging technologies.
- Develop predictive and prescriptive analytical models to support proactive decision making.
- Lead short, mediumand long-term operational forecasting and workforce planning.
- Support operational resilience through workforce modelling and resource planning.
- Drive effectiveutilisationof Verint, Genesys, Power BIand Fabric platforms.
- Lead and develop the operational planning, MI and insights in line with company processes.
- Provide active ongoing insights around our data, to support decision making.
- Implement new ways of working and innovation in the production of MI and business forecasts.
- Engage with other key areas to ensure that the operational impact of activities is accurately assessed and understood and reflected in all plans.
What we’re looking for
- Leadership experience across Operational Planning, MI, Analytics or Operational Intelligence.
- Proven transformation leadership involving data, automation and AI.
- Advanced Power BI and data visualisation expertise.
- Strong stakeholder management and influencing skills.
- Experience within complex operational environments
- Have a thorough knowledge of Contact centre forecasting & MI reporting metrics including the use of Erlang.
- Experience of working in a similar operational planning role with headcount of circa 400.
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Grab & Go Deli Café at our Crawley offices
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
You can learn more about how we support our employees on our website.
Disability Statement
People's Partnership is an equal opportunities employer.
We believe everyone has the right to be treated fairly, with dignity and respect.
We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer.
This role may support hybrid working.
To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively.
We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Once you’ve submitted your application, a member of our Talent Team will review it and contact you if your skills and experience match the job profile.
We’re looking for people who share our values, and we want to help bring out the best in you.
Interviews with us are a two-way process. You’ll have the opportunity to show us why you’re right for the role, and we want you to learn more about us too.
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Head Operational MI and Planning and Insights: People's Partnership Manor Royal Business District Crawley, UK Business Development | Analyst employer: Manor Royal Business District Limited
Virgin Atlantic Airways is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Strategic Procurement Lead, you will have the opportunity to develop your skills in a fast-paced environment while building trusted relationships across the business. With a strong commitment to employee growth and sustainability, Virgin Atlantic provides a rewarding career path for those looking to make a meaningful impact in the aviation industry.
Contact Details:
Manor Royal Business District Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Operational MI and Planning and Insights: People's Partnership Manor Royal Business District Crawley, UK Business Development | Analyst
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We think you need these skills to ace Head Operational MI and Planning and Insights: People's Partnership Manor Royal Business District Crawley, UK Business Development | Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
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Tailor Your Documents for Us:When applying for a full-time role at Manor Royal Business District Limited, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Manor Royal Business District Limited
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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✨Portfolio of Projects
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✨Know their business model
Get familiar with Manor Royal Business District Limited’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
