At a Glance
- Tasks: Support customers with clear communication and help them navigate financial information.
- Company: People's Partnership, a fair and simple financial services organisation.
- Benefits: Generous pension contributions, learning opportunities, and hybrid working.
- Other info: Join a diverse team with a commitment to fairness and personal growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service within financial services and strong communication skills.
The predicted salary is between 26725 - 26725 £ per year.
About the job
- Crawley
- Salary - £26,725 + (dependant on experience)
- Hybrid, 3 days at home
- Monday – Friday
As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets.
This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way.
It requires sound judgement, strong attention to detail, and the ability to remain professional and composed in a busy environment.
If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Travel season ticket loans
- Ride-to-Work scheme
What we’re looking for
- Experience dealing with customers in a Financial Services setting.
- Great communication skills — you can complex ideas in a simple, clear way.
- A real passion for helping customers, making sure they get the support and information they need.
- Comfortable with numbers and have a good eye for detail.
- Able to stay focused and keep going even when things get busy.
- Self-motivated, organised, and happy working on your own when needed.
What you'll be doing
Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need.
You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us.
You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help
- Speak to customers by handling calls, emails, letters, texts and webchat
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
About People’s Partnership
At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members.
We champion fairness and simplicity, not profit-chasing.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us.
We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement
People's Partnership is an equal opportunities employer.
We believe everyone has the right to be treated fairly, with dignity and respect.
We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer.
We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
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Customer Service Representative: People's Partnership Manor Royal Business District Crawley, UK[...] employer: Manor Royal Business District Limited
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Contact Details:
Manor Royal Business District Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative: People's Partnership Manor Royal Business District Crawley, UK[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manor Royal Business District Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manor Royal Business District Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative: People's Partnership Manor Royal Business District Crawley, UK[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manor Royal Business District Limited:Your cover letter is your chance to shine! Tell us why you want to work at Manor Royal Business District Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manor Royal Business District Limited!
How to prepare for a job interview at Manor Royal Business District Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
