At a Glance
- Tasks: Join our reception/admin team to support patient care and ensure smooth operations.
- Company: Manor Practice, a friendly and thriving primary care provider.
- Benefits: Flexible scheduling, training opportunities, and a supportive work environment.
- Other info: Great career growth potential in a rapidly expanding practice.
- Why this job: Be part of a dynamic team making a real difference in patient care.
- Qualifications: Experience in customer service is a plus, but not essential; enthusiasm is key!
The predicted salary is between 13 - 16 £ per hour.
We are looking for experienced and non-experienced individuals to join our reception/admin team to support Manor Practice as it continues to develop and grow. This is a great opportunity for someone to join a friendly and dynamic team across 2 sites and provides the opportunity to explore development opportunities in primary care.
This role is likely to be in the region of 25 hours per week across 5 days. Shifts normally start at 8am and finish at 6.30pm in line with practice opening hours and each shift will normally be for approximately 5 hours duration each day worked, so either an AM or PM shift.
Responsibilities:- Front line patient‑focused role, mostly dealing with those presenting in person or by telephone.
- Some signposting and referring to other services as required and admin work.
- Support the practice with reception/admin duties and work closely with other staff to deliver high quality care and excellent customer service to patients.
- Help create and work to dedicated practice protocols in relation to efficient and effective processes and ensure smooth working at all times.
- Be reactive to issues and take steps to help resolve these quickly and efficiently.
Manor Practice provides primary care services to a patient population of 12,500 patients based across 2 sites within Wallington. The Practice is currently experiencing rapid growth and is undergoing a transition period having merged with another practice.
Manor Practice is a friendly, well organised and thriving Practice that benefits from a growing patient list size. The GP partners are dedicated to providing the highest standard of care to their patients and are supported by an excellent team of salaried GPs, ANPs, nurses, HCAs, Pharmacists, management/operational team, receptionists and administrators.
We also work closely with a number of other PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches, Social Prescribing Link Workers and Mental Health Practitioners. The Practice is an active member of the Wallington Primary Care Network and is rated as Good by the Care Quality Commission.
We are a forward thinking practice, who appreciates the need for work/life balance, clinical supervision and support and we also support flexible scheduling options. Our local Training Hub ensures our staff have access to excellent training and development opportunities and portfolio working arrangements.
We are fully engaged with our local Primary Care Networks, including provision of localised services and we host some of the Sutton borough extended access services at one of our sites.
Practice Receptionist & Administrator employer: Manor Practice
Manor Practice is an exceptional employer, offering a vibrant work culture that prioritises high-quality patient care and employee well-being. With flexible hours and a commitment to professional development, team members are encouraged to grow within a supportive environment across two dynamic sites in Greater London. Join us to be part of a dedicated team that values excellent customer service and efficiency, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Receptionist & Administrator
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Manor Practice. Familiarise yourself with their values, services, and recent developments. This will show that you're genuinely interested and ready to contribute to their growth.
✨Tip Number 2
Practice makes perfect! If you’re nervous about interviews, grab a mate and do some mock interviews. Focus on common questions for reception/admin roles and practice your responses. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your people skills! As a front-line role, being personable is key. During your interview, share examples of how you've provided excellent customer service or resolved issues in the past. This will highlight your ability to connect with patients and colleagues alike.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our friendly team at Manor Practice.
We think you need these skills to ace Practice Receptionist & Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Receptionist & Administrator role. Highlight any customer service experience or admin skills you have, as these are key for us at Manor Practice.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you're excited about joining our friendly team and how you can contribute to the smooth running of the practice. Keep it personal and engaging!
Showcase Your Communication Skills:As a front-line role, communication is vital. In your application, give examples of how you've effectively communicated with others, whether in person or over the phone. This will show us you're ready to handle patient interactions with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at Manor Practice!
How to prepare for a job interview at Manor Practice
✨Know the Practice Inside Out
Before your interview, take some time to research Manor Practice. Familiarise yourself with their services, values, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Practice Receptionist & Administrator, you'll be on the front line dealing with patients. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to handle the role's responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess how you'd react in specific situations, such as dealing with an upset patient or managing multiple tasks at once. Think of scenarios relevant to the role and practice your responses to show you're ready for the challenges.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the practice is the right fit for you.
