At a Glance
- Tasks: Support practice operations and enhance patient care through effective management and communication.
- Company: Manor Practice, a rapidly growing primary care provider in Wallington.
- Benefits: Join a supportive team with training opportunities and a Good CQC rating.
- Other info: Dynamic environment with opportunities for career growth and professional development.
- Why this job: Make a real difference in patient care while developing your management skills.
- Qualifications: Experience in healthcare management and strong communication skills.
The predicted salary is between 37338 - 44962 £ per year.
Overview
The post holder will support the practice operationally and form part of the management and operational team.
They will work closely with the Practice Manager and partners to deliver high quality care and excellent customer service to patients, and help to create and implement practice policies, protocols, and procedures that enhance efficient processes and communication across the practice.
Responsibilities
- Provide EMIS appointment book oversight and management.
- Support data extraction, verification and reporting requirements of Qo F, PMS contracts, locally contracted services and enhanced services.
- Monitor and address the needs of GP Appointment Data using Ardens, GPAD, Apex and other systems.
- Assist with management of the practice website.
- Continuously manage patient surveys and the PPG.
- Maintain and update the PCSE portal.
- Oversee and manage all workflow areas.
- Tackle complex IT issues, system upgrades and implementations, and provide staff training.
- Support the Practice Manager with HR duties, including recruitment, staff appraisals, performance management and training.
- Ensure all items logged to GP Team Net are kept up to date and addressed within required timescales (e. g., alerts, significant events, policies, premises).
- Address initial complaints and respond appropriately following investigation.
- Attend meetings and support the Operations Lead with reactive IT issues including laptops and smartcard management.
- Establish and update EMIS templates, protocols and searches.
- About the Practice
Manor Practice provides primary care services to a patient population of 12,500 patients across two sites in Wallington.
The practice is growing rapidly and has recently merged with another practice.
It is supported by a dedicated team of salaried GPs, ANPs, nurses, HCAs, a clinical pharmacist, and an operational staff that includes managers, receptionists and administrators.
The practice is rated Good by the Care Quality Commission and is an active member of the Wallington Primary Care Network.
It offers extended access services and supports staff with local training and development opportunities.
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Practice Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Manor Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Manor Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Manor Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Assistant Practice Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Manor Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Manor Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Manor Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Manor Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Manor Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Manor Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
