At a Glance
- Tasks: Lead and develop the meetings and events team for exceptional customer service.
- Company: Join a vibrant family business with a dynamic culture in hospitality.
- Benefits: Enjoy competitive salary, free parking, gym membership, and discounts on food and stays.
- Other info: Opportunity for personal growth in a supportive and forward-thinking environment.
- Why this job: Make a real impact in a role that values creativity and customer satisfaction.
- Qualifications: Experience in hotel operations and a passion for delivering outstanding service.
The predicted salary is between 30000 - 32450 £ per year.
The NCC Hotel Group is a vibrant and dynamic family business, consisting of Manor Hotel Solihull - Marco Pierre White Steakhouse Bar & Grill and the Windmill Village Hotel, Golf Club & Spa, the business enterprise also includes The National Motorcycle Museum & National Conference Centre.
We have an exciting opportunity for an experienced Meetings & Events Operations Manager to join our hotels; you will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
As our Meetings and Events Operations Manager your main responsibilities will be to lead, motivate and develop the meetings and events team; take control for the smooth and efficient operation of the department and drive the highest levels of customer service whilst ensuring that the product is delivered consistently.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Key responsibilities for the Meetings & Events Operations Manager are;
- Oversee and manage all Meetings & Events operations
- Maintain exceptional levels of customer service
- Ensure compliance of hotel brand standards
- Liaise regularly with the sales department on all ongoing and future events taking place
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Be aware of trends and propose ideas to build the range and quality of Meetings & Events
- Optimise sales and contain costs, identifying any areas for action
- Provide effective leadership to the Meetings & Events team, to ensure targets are met and exceeded both for the hotel and individual development
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the team
- Desired attributes for the
- Meetings & Events Operations Manager include;
- Has a passion and commitment to customer service
- Well organised and structured in your approach
- Confident personality with presence
- Forward thinking
- Have experience of working within a hotel or similar operation, ideally in a 4 star environment
- Be smart and professional in appearance with a "can do" attitude and excellent communication skills
- In return we will offer the successful Meetings and Events Operations Manager;
- Competitive Salary
- Free onsite parking
- Discounts on all food & beverage
- Golf & leisure membership
- Discounted stays worldwide in partnership
Meeting & Events Operations Manager (Cluster) in Solihull employer: Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
Join our vibrant hotel team as a Room Attendant, where we prioritise employee well-being and growth. Enjoy competitive pay alongside fantastic benefits such as free onsite parking, gym and golf club membership, and discounts on food and stays. Our supportive work culture fosters ambition and excellence, ensuring you thrive in a dynamic environment dedicated to delivering outstanding guest experiences.
Contact Details:
Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting & Events Operations Manager (Cluster) in Solihull
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
Don't be shy about reaching out to Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting & Events Operations Manager (Cluster) in Solihull
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
