At a Glance
- Tasks: Lead and motivate the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join a vibrant family business in the heart of Meriden with exciting venues.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth in hospitality.
- Other info: Fast-paced role with a focus on teamwork and high standards.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in housekeeping and a passion for exceptional service.
The predicted salary is between 22000 - 26000 £ per year.
The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden.
The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.
We are looking for a passionate and experienced Housekeeping Shift Leader to work with our housekeeping team.
You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail.
This is a fast paced role; with the main area of responsibility including supervising, leading and motivating the teams with a focus on dedication of the highest level of cleanliness.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Main duties and responsibilities
- Support the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
- Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
- Assist with the assignment of rooms to housekeeping room operatives as instructed.
- Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
- Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.
- Build and maintain effective working relationships with all key departments.
- Support departmental targets and objectives, work schedules, policies and procedures.
- Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
- Perform routine inspections of all Housekeeping areas.
- Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.
The Ideal Candidate Will Have
- Proven experience in housekeeping with excellent problem-solving capabilities
- A hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
The Essential Skills
- Ability to find creative solutions, offering advice and recommendations
- Well organised and structured in your approach
- Ability to work in an environment that demands excellence, time and energy
The Desirable Skills
- Confident personality with presence
- Engaging and the ability to inspire
- Forward Thinking
Housekeeping Shift Leader in Solihull employer: Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
The Manor Hotel is an exceptional employer, offering a vibrant work environment in the heart of Meriden, where family values and a commitment to excellence are at the forefront. Employees benefit from a supportive culture that prioritises teamwork and personal growth, alongside opportunities to enhance guest satisfaction in a dynamic hospitality setting. With a focus on high standards and a passion for service, this role provides a rewarding experience for those looking to make a meaningful impact in the hospitality industry.
Contact Details:
Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Shift Leader in Solihull
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
Don't be shy about reaching out to Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Shift Leader in Solihull
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
