Assistant Restaurant & Bars Manager in Solihull

The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.

Marco's restaurants are all about the experience; the buzz; the unique atmosphere and the enjoyment of being out with friends and family in gorgeous, lively surroundings.

We have an exciting opportunity for an Assistant Restaurant & Bars Manager to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.

Key responsibilities for the Assistant Restaurant & Bars Manager are;

• Supply and ensure the highest possible level of guest care and service to our guests; internal and external.

• Oversee multiple outlets ensuring that service delivery and customer care to both hotel and external guests is maintained at all times.

• Check and monitor that all beverage and food items are prepared and served according to company standards and within statutory regulations. Promote additional sales/up selling whenever possible but always within the social responsibilities of the licensee.

• Work alongside the Restaurant & Bars Manager to oversee all operations of the restaurant and bars including, staffing, sales, employee rotas, departmental budgets, wage control, scheduling and holidays.

• Manage all restaurant and bar areas, ensuring the smooth running of breakfast, lunch, afternoon tea and dinner operations.

• Acquire a full working knowledge of the menu, tariff and wine lists together with a full knowledge of the hotel’s food and beverage service policies and procedures.

• Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department.

• Allocate jobs and 'stations' checking that tasks have been completed before, during and after service periods.

• Deputise in the absence of the Restaurant & Bars Manager.

• Assist with greeting, seating and order taking. Help guests with menu item selection and wine requirements; always anticipating their needs.

• Establish and maintain effective communication with staff (e.g. pre-session team briefings) and senior management/colleagues.

• Analyse key areas of improvement by utilising KPI’s and other performance targets.

• Help with organising and running of special events. (e.g. weddings/ private dinners).

• Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development to encourage them to upsell where possible.

• Support the implementation of new procedures, practices and standards where applicable.

The Ideal Candidate Will:

• Have experience of working within a hotel or restaurant operation, ideally in a 4 star environment

• Be able to deliver excellent customer service at all times and train others to follow a similar example

• Be smart and professional in appearance with a "can do" attitude and excellent communication skills

The Essential Skills:

• Has a passion and commitment to quality and customer service

• Well organised and structured in your approach

• The ability to work in an environment that demands excellence, time and energy

The Desirable Skills:

• Confident personality with presence

• Engaging and the ability to inspire

• Forward Thinking