At a Glance
- Tasks: Welcome guests, manage bookings, and ensure exceptional customer service.
- Company: Join a dynamic group of hotels with a focus on hospitality.
- Benefits: Competitive salary, free parking, health club membership, and discounted stays.
- Other info: Team-oriented environment with opportunities for personal growth.
- Why this job: Be the face of our hotels and create memorable experiences for guests.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 18900 - 23100 £ per year.
We have an exciting opportunity for a Receptionist to join our group of hotels, namely the Manor Hotel and Windmill Village Hotel, where you will be required to work over both sites.
You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group.
As our Receptionist you will understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations.
In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.
Main duties and responsibilities
- Greet and welcome every guest as first point of contact in a professional and responsible manner.
- Ensure all guests are welcomed and checked into the hotels computer system, ensuring correct accommodation is allocated to the guests.
- Ensure guests departing from the hotel are checked out and feedback is acted upon accordingly.
- Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.
- Carry out advanced reservations; accept deposits and issue confirmations and receipts. Deal with ‘Walk-In’s’ bookings and cancellations.
- Liaise effectively between departments and management regarding VIP arrivals, groups and functions using the necessary procedures.
- Ensure general correspondence and record keeping is undertaken whilst on shift where necessary, monitoring scanning and updating guest profiles.
- Assists General Guest’s enquiries face to face and on the telephone, transfer incoming calls as and when required.
- Liaise with reservations, for the transfer and acceptance of all bookings.
Check that room allocations and up-grades are conducted competently, with particular regard to corporate and regular guests, special customer requests, VIP visitors, etc.
- Ensure that all guest arrival and departure administrative functions are carried out correctly, especially the continual maintenance of guest rooming lists, for use during any evacuation emergency.
- Carry out close-of-business administration, reports and balancing. Process hand-over procedures.
- Build and have a full knowledge and promote hotel's facilities, services and company products.
The Essential Skills
- Have experience of working within a hotel operation or a similar high quality environment
- Be able to deliver excellent customer service at all times
- Be smart and professional in appearance with a "can do" attitude
- Have excellent communication skills
The Desirable Skills
- Confident personality with presence
- Engaging and the ability to inspire
- Forward Thinking
- Well organised and structured in your approach
Receptionist in Meriden employer: Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
Join our vibrant hotel team as a Room Attendant, where we prioritise employee well-being and growth. Enjoy competitive pay alongside fantastic benefits such as free onsite parking, gym and golf club membership, and discounts on food and stays. Our supportive work culture fosters ambition and excellence, ensuring you thrive in a dynamic environment dedicated to delivering outstanding guest experiences.
Contact Details:
Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Meriden
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
Don't be shy about reaching out to Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Meriden
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
