At a Glance
- Tasks: Lead and motivate the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join a vibrant family business at The Manor Hotel in Meriden.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Be part of a supportive team with a focus on excellence.
- Why this job: Make a real impact on guest experiences in a fast-paced hospitality setting.
- Qualifications: Experience in housekeeping and a passion for exceptional service.
The predicted salary is between 22000 - 26000 £ per year.
The Manor Hotel is a vibrant and dynamic family business situated in the heart of Meriden.
The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.
We are looking for a passionate and experienced Housekeeping Shift Leader to work with our housekeeping team.
You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail.
This is a fast paced role; with the main area of responsibility including supervising, leading and motivating the teams with a focus on dedication of the highest level of cleanliness.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Main duties and responsibilities
- Support the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
- Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
- Assist with the assignment of rooms to housekeeping room operatives as instructed.
- Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
- Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.
- Build and maintain effective working relationships with all key departments.
- Support departmental targets and objectives, work schedules, policies and procedures.
- Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
- Perform routine inspections of all Housekeeping areas.
- Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.
- The Ideal Candidate Will Have
- Proven experience in housekeeping with excellent problem-solving capabilities
- A hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- The Essential Skills
- Ability to find creative solutions, offering advice and recommendations
- Well organised and structured in your approach
- Ability to work in an environment that demands excellence, time and energy
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