The Manor Hotelis a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.
Marco'srestaurants are all about the experience; the buzz; the uniqueatmosphere and the enjoyment of being out with friends and family in gorgeous, lively surroundings.
We have an exciting opportunity for an Assistant Restaurant & Bars Manager to join our hotel; you should be able to deliver amazing hospitality and thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of brand standards, be highly attentive to detail and be capable of delivering consistent standards. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.
You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art gym and golf club, discounted food & beverage and discounted stays within the group.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Key responsibilities for the Assistant Restaurant & Bars Manager are;
- Supply and ensure the highest possible level of guest care and service to our guests; internal and external.
- Oversee multiple outlets ensuring that service delivery and customer care to both hotel and external guests is maintained at all times.
- Check and monitor that all beverage and food items are prepared and served according to company standards and within statutory regulations. Promote additional sales/up selling whenever possible but always within the social responsibilities of the licensee.
- Work alongside the Restaurant & Bars Manager to oversee all operations of the restaurant and bars including, staffing, sales, employee rotas, departmental budgets, wage control, scheduling and holidays.
- Manage all restaurant and bar areas, ensuring the smooth running of breakfast, lunch, afternoon tea and dinner operations.
- Acquire a full working knowledge of the menu, tariff and wine lists together with a full knowledge of the hotel’s food and beverage service policies and procedures.
- Monitor the standards of work, working practices, productivity and standards of customer care of all employees within the department.
- Allocate jobs and 'stations' checking that tasks have been completed before, during and after service periods.
- Deputise in the absence of the Restaurant & Bars Manager.
- Assist with greeting, seating and order taking. Help guests with menu item selection and wine requirements; always anticipating their needs.
- Establish and maintain effective communication with staff (e.g. pre-session team briefings) and senior management/colleagues.
- Analyse key areas of improvement by utilising KPI’s and other performance targets.
- Help with organising and running of special events. (e.g. weddings/ private dinners).
- Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development to encourage them to upsell where possible.
- Support the implementation of new procedures, practices and standards where applicable.
The Ideal Candidate Will:
- Have experience of working within a hotel or restaurant operation, ideally in a 4 star environment
- Be able to deliver excellent customer service at all times and train others to follow a similar example
- Be smart and professional in appearance with a "can do" attitude and excellent communication skills
The Essential Skills:
- Has a passion and commitment to quality and customer service
- Well organised and structured in your approach
- The ability to work in an environment that demands excellence, time and energy
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