The Manor Hotelis a vibrant and dynamic family business situated in the heart of Meriden. The business enterprise includes The National Motorcycle Museum & National Conference Centre and The Windmill Village Hotel, Golf Club & Spa.
We are looking for a passionate and experienced Senior Housekeeping Shift Leader to work with our housekeeping team. You must have proven experience in working with high standards, working with a large, diverse team and also have great attention to detail. This is a fast paced role; with the main area of responsibility including supervising, leading and motivating the teams with a focus on dedication of the highest level of cleanliness.
You must have experience in a similar environment with the knowledge and confidence to deliver the role described below, combined with a passion for delivering exceptional service through your team.
Main duties and responsibilities
- Support the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels.
- Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest inquiries and problem resolution.
- Assist with the assignment of rooms to housekeeping room operatives as instructed.
- Ensure bedrooms are inspected daily and are compliant with Company standards throughout, reporting all maintenance faults as soon as located to maintenance.
- Ensure that all hotel bedrooms, corridors and public areas are maintained to the highest standard of cleanliness at all times.
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- Build and maintain effective working relationships with all key departments.
- Support departmental targets and objectives, work schedules, policies and procedures.
- Ensure consistently high operating standards in every area of Housekeeping, as identified by the hotels brand standards.
- Perform routine inspections of all Housekeeping areas.
- Ensure adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit; performing follow-up as required.
The Ideal Candidate Will Have:
- Proven experience in housekeeping with excellent problem-solving capabilities
- A hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
The Essential Skills:
- Ability to find creative solutions, offering advice and recommendations
- Well organised and structured in your approach
- Ability to work in an environment that demands excellence, time and energy
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Senior Housekeeping Shift Leader in Exhall employer: Manor Hotel Meriden
The Manor Hotel Solihull offers a vibrant work culture where creativity and exceptional service are at the heart of everything we do. As an Events & Hospitality Supervisor, you will have the opportunity to lead memorable occasions in a stunning location, with ample room for personal and professional growth. Our commitment to employee development, coupled with a supportive team environment, makes us an outstanding employer for those passionate about hospitality.
