At a Glance
- Tasks: Welcome guests, manage bookings, and ensure exceptional customer service.
- Company: Join a dynamic group of hotels with a focus on hospitality.
- Benefits: Competitive salary, free health club membership, discounted stays, and food.
- Other info: Team-oriented environment with opportunities for personal growth.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel operations and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
We have an exciting opportunity for a Receptionist to join our group of hotels, namely the Manor Hotel and Windmill Village Hotel, where you will be required to work over both sites. You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group.
As our Receptionist you will understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team.
Main duties and responsibilities:
- Greet and welcome every guest as first point of contact in a professional and responsible manner.
- Ensure all guests are welcomed and checked into the hotels computer system, ensuring correct accommodation is allocated to the guests.
- Ensure guests departing from the hotel are checked out and feedback is acted upon accordingly.
- Assist and be courteous to guests, displaying good customer care, hospitality and social skills at all times.
- Carry out advanced reservations; accept deposits and issue confirmations and receipts.
- Deal with ‘Walk-In’s’ bookings and cancellations.
- Liaise effectively between departments and management regarding VIP arrivals, groups and functions using the necessary procedures.
- Ensure general correspondence and record keeping is undertaken whilst on shift where necessary, monitoring scanning and updating guest profiles.
- Assist General Guest’s enquiries face to face and on the telephone, transfer incoming calls as and when required.
- Liaise with reservations, for the transfer and acceptance of all bookings.
- Check that room allocations and up-grades are conducted competently, with particular regard to corporate and regular guests, special customer requests, VIP visitors, etc.
- Ensure that all guest arrival and departure administrative functions are carried out correctly, especially the continual maintenance of guest rooming lists, for use during any evacuation emergency.
- Carry out close-of-business administration, reports and balancing.
- Process hand-over procedures.
- Build and have a full knowledge and promote hotel's facilities, services and company products.
The Essential Skills:
- Have experience of working within a hotel operation or a similar high quality environment.
- Be able to deliver excellent customer service at all times.
- Be smart and professional in appearance with a "can do" attitude.
- Have excellent communication skills.
The Desirable Skills:
- Confident personality with presence.
- Engaging and the ability to inspire.
- Forward Thinking.
- Well organised and structured in your approach.
Receptionist in Exhall employer: Manor Hotel Meriden
Join our dynamic team at the Manor Hotel and Windmill Village Hotel, where we prioritise exceptional hospitality and teamwork. As a Receptionist, you'll enjoy competitive pay, free onsite parking, complimentary health club and golf club membership, and discounts on food, beverages, and stays within our group. Our supportive work culture fosters personal growth and development, making it an ideal environment for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Exhall
✨Tip Number 1
Get to know the hotels you're applying to! Research the Manor Hotel and Windmill Village Hotel, their values, and what makes them unique. This way, when you walk in for an interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think about how you would greet someone and handle different situations. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about working at the hotels.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and ready to deliver that amazing hospitality we pride ourselves on.
We think you need these skills to ace Receptionist in Exhall
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel operations or customer service. We love seeing how your past roles have prepared you for this position, so be specific about your achievements!
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send – first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our hotels!
How to prepare for a job interview at Manor Hotel Meriden
✨Know the Company Inside Out
Before your interview, take some time to research the hotels you're applying to. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Be ready to discuss how you handle difficult situations and ensure every guest feels valued and welcomed.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presenting yourself well to guests.
✨Practice Teamwork Scenarios
Since teamwork is crucial in this role, think of times when you've successfully worked as part of a team. Be prepared to discuss how you collaborate with others, support your colleagues, and contribute to a positive work environment.
