To be a Meeting & Events Assistant, we want to see talentand passionso that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.
Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.
Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.
Key Tasks will involve:
- Anticipate guest's needs, respond promptly, and create solutions to any issues that may arise.
- Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
- Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
- Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
- Ensure that function rooms are prepared in line with customer's requirements.
- Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
- Attain a working knowledge of the event/function taking place, together with the menu and wine list.
- Collect food and beverages; serve to guests according to establishment procedures and standards.
- Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
- Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
- Service meeting and event rooms to the required standards.
More importantly, you must enjoy what you do!have a great personality, be confident,and have a'can do attitude'.
In return we offer:
- Competitive room rates at our other hotels nationwide
- Ongoing career development - apprenticeships, internal training and more
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Meeting and Events Assistant in Exhall employer: Manor Hotel Meriden
The Manor Hotel Solihull offers a vibrant work culture where creativity and exceptional service are at the heart of everything we do. As an Events & Hospitality Supervisor, you will have the opportunity to lead memorable occasions in a stunning location, with ample room for personal and professional growth. Our commitment to employee development, coupled with a supportive team environment, makes us an outstanding employer for those passionate about hospitality.
