Director of Business and Operations in England

Our move to an employee-owned trust marks an important milestone in the history of the business. It creates an opportunity for our people to play an even greater part in the future success of Manor Adventure and to build on the foundations established over the last three and a half decades. We are now looking for an exceptional UK Operations Manager – East to join us at this exciting stage of our development. Reporting directly to the Managing Director, you will take responsibility for the operational performance, safety, quality and development of three of our established adventure centres: You will work closely with the Managing Director, Centre Leadership Teams and central support functions to ensure that our centres continue to deliver safe, efficient and high-quality adventure experiences. Help shape our future. Take full accountability for operational performance, safety and quality across the East Region. Ensure consistent delivery of company policies, procedures and standards. Maintain a high-quality adventure product and customer experience. Work collaboratively with the UK Operations Manager – West to share best practice and ensure consistency across the wider business. Safety & Compliance Ensure compliance with operating procedures and risk assessments. Organise staff training and development. Ensure training requirements are met. Help develop a positive, professional and accountable culture. Support teams with complex bookings, customer queries and complaints. Procurement & Financial Management Training, Development & Continuous Improvement Coordinate staff training and development. Review operational performance and identify opportunities to improve the business. Current operational experience within the outdoor adventure industry would be a clear advantage. Experience of working within outdoor activities, adventure centres, residential centres, leisure, tourism or a similar operational environment would be highly relevant. Experience involving multi-site operations, seasonal staffing, activity delivery, safety management, NGB qualifications or external accreditation would be particularly valuable. Pool car for business travel ~ The opportunity to join an employee-owned business at an exciting stage in its evolution ~ The opportunity to help shape the future of Manor Adventure. As an employee-owned business, we are creating a culture where our people have an even greater connection to the long-term success of Manor Adventure. As UK Operations Manager – East, you will have the opportunity to become a key part of this journey, working directly with the Managing Director and alongside our existing leadership team. It is an opportunity to help lead the next chapter of a 35-year success story. If you are ready to take on a senior operational leadership role and help shape the next chapter of Manor Adventure as an employee-owned business, we would like to hear from you.