Systems and IT Assistant

Department: Systems & IT
Reports to: IT Manager

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution focussed.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose of Position:

To provide excellent customer service and an efficient and proactive administrative and technical support for all MB IT and application systems, working closely with third-party suppliers and actively participate in the testing and implementation of new systems.

Key Responsibilities:

• Be the primary point of contact for all System & IT related issues, requests and questions.
• Provision of hardware for new starters, creation of accounts, and processing leavers.
• Reacting to tickets logged in our Support portal, to triage and progress to resolution or to assign within Systems & IT or to a 3rd party partner.
• Daily check of all system scheduled tasks and interfaces, and troubleshoot errors a/o rejects.
• Retail Stores and warehouses support including POS Application and hardware.
• Maintenance and housekeeping of all applications.
• Contribution towards training material, and providing training to all users where required.
• Participate in the analysis, design, test and implementation of any new business applications and new possibilities.
• Maintaining Asset register for all Systems & IT equipment.
• Assist on any ad-hoc duties as required by the department.
• Support the US Systems & IT Technician where required.

Skills, Knowledge and Experience Required:

• Must be able to work off own initiative, multi-task, and to tight deadlines in a fast-paced environment.
• High attention to detail, organisation skills and workload prioritisation.
• Excellent time management.
• Pro-active / takes ownership of responsibilities.
• Excellent communication skills, both verbal and written.
• Logical and analytical.
• Computer science related degree in business systems or information systems preferable.
• Knowledge of POS, ERP, Ecommerce and PLM systems (ideally NewStore, NetSuite and Centric 8).
• Ability to interpret and work with Data, being familiar with a BI software would be advantageous.
• IT Basic programming languages (SQL, XML).
• Proficient with OS; Windows 10, Windows Server, Mac OS X.
• Skilled in all Microsoft Office applications.
• Network knowledge.
• Experience of supporting business devices.
• Knowledge of VoIP telephony would be advantageous.

Others:

• Office Based – 5 days a week.
• Some travel required.
• Previous fashion/retail experience would be beneficial.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.

If you need reasonable adjustments at any point in the application or interview process, please let us know.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday, plus bank holidays.
• Option to buy an additional 5 days holiday.
• Hybrid working model.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.