Store Manager, Chelsea

Department: Retail

Reports to: Head of Retail Operations

We are innovative while still protecting our heritage. We strive for timeless beauty and quality craftsmanship. We celebrate curiosity and believe in working proactively and being solution focused. We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence. We believe in making people smile.

Purpose: As the Store Manager, you will be responsible for achieving sales and profitability targets by leading and developing the store team, maintaining high operational standards, managing stock and resources effectively, ensuring the highest standards of customer service and brand representation. Your strategic vision and leadership skills will drive sales growth and enhance the overall customer experience.

Key Responsibilities:

• Leadership and mentoring: Coach and mentor team members by setting daily and weekly commercial objectives to excel in their role. Display high levels of personal motivation and implement effective incentives to inspire and drive the team. Work with integrity and respect for others; create excellent team participation and ensure the team and boutique(s) are presented to the highest standards. Responsible for store recruitment, evaluation, and development of the store team.
• Strategy and analysis: Feedback to the Merchandising function and Head of Retail Operations in terms of product mix and volumes in order to drive sales and exceed targets. Provide regular market studies including statistical analysis of competitors, assortments, price points and clientele with a view to highlighting additional sales opportunities.
• Commercial and Sales: Provide training and coaching for team members to help them achieve their individual sales targets and KPIs. Ensure the store constantly meets the visual merchandising and store maintenance standards set out by Manolo Blahnik. Drive and develop commercial performance of the boutique(s) by identifying business opportunities in line with overall company objectives and policies.
• Client Experience: Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints. Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base.
• Operational excellence: Champion retail excellence and ensure unwavering standards of presentation and service within the boutique. Ownership of all store operations including Payroll, cash management, invoices, replenishment, sundries, and mandatory compliance trainings.

Skills and Experience Required:

• +5 years’ experience in a retail management role, preferably in the luxury industry.
• Proven Commercial awareness and business acumen within the luxury retail sector.
• High level of accountability required with the ability to direct, motivate, and inspire people internally and externally.
• Excellent analytical, report-writing skills, accuracy and attention to detail.
• Strong problem-solving skills with a strong, solution-based mindset.
• Proficient in Microsoft Office.
• Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.

Our Commitment to Diversity, Equality and Inclusion: Manolo Blahnik is an equal opportunity employer and is committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination.