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- Tasks: Deliver exceptional client experiences and build lasting relationships in a vibrant retail environment.
- Company: Join the iconic Manolo Blahnik team, where creativity and passion thrive.
- Benefits: Enjoy 4 pairs of shoes yearly, generous discounts, and a supportive work culture.
- Why this job: Be part of a brand that values artistry and craftsmanship while making people smile.
- Qualifications: Experience in customer service and a passion for building relationships.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Department: Retail
Reports to: Store Manager
Hours: 40 Hours (including weekends and Bank Holidays as required).
Our Values:
- Every day the energy, creativity and passion of Manolo permeates through our business.
- We believe in the artist and the artisan; we are innovative while still protecting our heritage.
- We strive for timeless beauty and quality craftsmanship.
- We celebrate curiosity and believe in working proactively and being solution focused.
- We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
- We believe in making people smile.
Purpose:
- To provide an excellent client experience and service.
- To develop long-lasting client relationships.
- To assist in the smooth operation of the Store.
- To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities:
- Sales generation and target focus: Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager. Achieve and exceed personal objectives/KPI’s as set by Store Management. Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
- Client experience and relationship building: Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised. Provide exceptional client experience and service. Provide personalised and timely after sales service to clients, dealing effectively with client complaints. Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
- Operational excellence: Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards. Assist with regular stock takes. Assist in the end of day procedures, such as cashing up. Assist with the preparation of sales events. Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner. Maintain high back of house standards such as stock room, stock security etc. Maintain and assist in the creation of an enjoyable and respectful work environment. Any other tasks as requested.
Skills and Experience:
- Client Experience: Proven experience in delivering excellent customer service, preferably within a retail environment.
- Team Player: Ability to work effectively in a group to develop productive working relationships.
- Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
- Solution focused: Thinking of answers and solutions to problems.
- Ambassador: Representing Manolo Blahnik products and values with passion.
- Excellence: High level of finesse and excellence required in delivery of all tasks, with strong attention to detail.
- Languages: Fluent English required, additional languages would be beneficial.
Our Commitment to Diversity, Equality and Inclusion:
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Our Benefits:
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- 33 days of annual leave per calendar year.
- Option to buy an additional 5 days holiday.
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
Sales Associate, Bicester Village employer: Manolo Blahnik
Contact Detail:
Manolo Blahnik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate, Bicester Village
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Manolo Blahnik's heritage, values, and products. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true ambassador for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where you might meet them. Building relationships can give you insider info and even a foot in the door. Plus, it shows you're genuinely interested in being part of the team!
✨Tip Number 3
Practice your sales pitch! Think about how you would approach a customer in-store. Role-play with a friend or family member to refine your communication skills. Remember, it's all about creating that exceptional client experience that Manolo Blahnik values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Sales Associate, Bicester Village
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love delivering excellent client experiences and how you can bring that energy to our team.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your retail experience and any specific achievements that align with our values of excellence and client service.
Be Authentic: We appreciate honesty and authenticity. Share your true self in your application – whether it’s your unique approach to problem-solving or how you build relationships with clients. We want to know what makes you, you!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Manolo Blahnik
✨Know the Brand Inside Out
Before your interview, dive deep into Manolo Blahnik's history, values, and product range. Understanding their commitment to craftsmanship and client experience will help you connect with the brand during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you built relationships with clients and resolved any issues, as this aligns perfectly with the role's focus on client experience.
✨Demonstrate Team Spirit
Be ready to discuss how you've worked effectively in a team before. Share specific instances where you collaborated with colleagues to achieve sales targets or improve client satisfaction, showcasing your ability to be a team player.
✨Ask Thoughtful Questions
Prepare insightful questions about the store's operations, sales strategies, or team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
