Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients, optimize sales, and maintain store operations.
- Company: Join Manolo Blahnik, a brand that values creativity, craftsmanship, and family.
- Benefits: Enjoy 2 pairs of shoes yearly, discounts, holidays, and private medical insurance.
- Why this job: Be part of a diverse team that celebrates curiosity and makes people smile.
- Qualifications: Experience in customer service and a passion for building relationships are key.
- Other info: We promote diversity and inclusion, ensuring everyone feels they belong.
Department: Retail
Reports to: Store Manager
Store: Burlington Arcade
Our Values:
- Every day the energy, creativity and passion of Manolo permeates through our business.
- We believe in the artist and the artisan; we are innovative while still protecting our heritage.
- We strive for timeless beauty and quality craftmanship.
- We celebrate curiosity and believe in working proactively and being solution focused.
- We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
- We believe in making people smile.
Purpose:
To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities:
Sales generation and target focus:
- Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
- Achieve and exceed personal objectives/KPI’s as set by Store Management.
- Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
Client experience and relationship building:
- Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
- Provide exceptional client experience and service.
- Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
- Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
Operational excellence:
- Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
- Assist with regular stock takes.
- Assist in the end of day procedures, such as cashing up.
- Assist with the preparation of sales events.
- Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
- Maintain high back of house standards such as stock room, stock security etc.
- Maintain and assist in the creation of an enjoyable and respectful work environment.
Any other tasks as requested.
Skills and Experience Required:
- Proven experience in delivering excellent customer service, preferably within a retail environment.
- Team Player: ability to work effectively in a group to develop productive working relationships.
- Network : Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
- Good attention to detail.
- Solution focused : Thinking of answers and solutions to problems.
- Ambassador: Representing Manolo Blahnik products and values with passion.
- Excellence : High level of finesse and excellence required in delivery of all tasks.
Skills and Experience Desired:
- Additional languages.
Our Commitment to Diversity, Equality and Inclusion:
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
Our Benefits:
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- Pro Rata 33 days holiday
- Option to buy an additional 3 days holiday.
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
Sales Associate employer: Manolo Blahnik
Contact Detail:
Manolo Blahnik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarize yourself with Manolo Blahnik's brand values and heritage. Understanding the story behind the products will help you connect with clients and convey the passion that the brand represents.
✨Tip Number 2
Practice your customer service skills by engaging with a diverse range of people. Building rapport and establishing relationships is key in retail, so try to showcase your ability to connect with different personalities.
✨Tip Number 3
Stay solution-focused by thinking of ways to handle potential client complaints or issues. Prepare examples of how you've successfully resolved problems in the past to demonstrate your proactive approach.
✨Tip Number 4
Showcase your attention to detail by being well-prepared for the interview. Familiarize yourself with the store's visual guidelines and be ready to discuss how you would maintain high standards on the sales floor.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Manolo Blahnik's values and culture. Highlight how your personal values align with their commitment to creativity, quality craftsmanship, and customer service in your application.
Showcase Customer Service Experience: Emphasize your proven experience in delivering excellent customer service, especially in a retail environment. Provide specific examples of how you've built long-lasting client relationships and optimized sales opportunities.
Highlight Teamwork Skills: Mention your ability to work effectively in a team. Describe instances where you collaborated with colleagues to achieve common goals or improve the client experience, showcasing your team player mentality.
Demonstrate Problem-Solving Abilities: Illustrate your solution-focused mindset by providing examples of how you've addressed challenges in previous roles. This could include resolving customer complaints or improving operational processes.
How to prepare for a job interview at Manolo Blahnik
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure a positive client experience.
✨Demonstrate Product Knowledge
Familiarize yourself with Manolo Blahnik's products and values before the interview. Be prepared to discuss how you would convey the story, features, and benefits of the products to clients.
✨Highlight Teamwork Skills
Emphasize your ability to work effectively in a team. Share examples of how you've collaborated with colleagues to achieve common goals or improve the client experience.
✨Prepare for Situational Questions
Anticipate questions about how you would handle specific situations, such as dealing with a difficult customer or optimizing sales opportunities. Think through your responses and be ready to showcase your solution-focused mindset.
