Store Manager, Chelsea in London

Department: Retail

Reports to: Head of Retail Operations & Business Development

Direct Reports: Store Supervisor and x2 Sales Associates

Working Pattern: 5 days / 40 hours per week, including Saturdays and Bank Holidays as required.

Location: Old Church Street, Chelsea, London

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose:

As the Store Manager, you will be responsible for achieving sales and profitability targets by leading and developing the store team, maintaining high operational standards, managing stock and resources effectively, ensuring the highest standards of customer service and brand representation. Your strategic vision and leadership skills will drive sales growth and enhance the overall customer experience.

Key Responsibilities:

• Leadership and mentoring: Coach and mentor team members by setting daily and weekly commercial objectives to excel in their role. Display high levels of personal motivation and implement effective incentives to inspire and drive the team. Work with integrity and respect for others; create excellent team participation and ensure the team and boutique(s) are presented to the highest standards. Work alongside Learning and Development to manage the delivery of product training and client service training. Responsible for store recruitment, evaluation, and development of the store team. Ensure all People and Culture policies and procedures are implemented, resolving all staff issues effectively.
• Strategy and analysis: Feedback to the Merchandising function and Head of Retail Operations in terms of product mix and volumes in order to drive sales and exceed targets. Provide regular market studies including statistical analysis of competitors, assortments, price points and clientele (both local and visiting) with a view to highlighting additional sales opportunities. Manage the collating, analysis, reporting and evaluating of sales.
• Commercial and Sales: Provide training and coaching for team members to help them achieve their individual sales targets and KPI's. Record and update sales performance, such as Sell Throughs, product feedback, trade feedback. Ensure the store constantly meets the visual merchandising and store maintenance standards set out by Manolo Blahnik. Drive and develop commercial performance of the boutique(s) by identifying business opportunities in line with overall company objectives and policies.
• Client Experience: Provide exceptional client experience and service; provide personalised and timely after-sales service to clients, dealing effectively with client complaints. Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base and providing support to team members to ensure all sales opportunities are optimised.
• Operational excellence: Champion retail excellence and ensure unwavering standards of presentation and service within the boutique. Own all store operations including Payroll, cash management, invoices, replenishment, sundries, and mandatory compliance trainings. Work with the Stock Control Manager to ensure effective management of stock, recalls, Omni-channel fulfilment and stock take/audit preparation and execution.

Skills and Experience Required:

• +5 years' experience in a retail management role, preferably in the luxury industry.
• Proven Commercial awareness and business acumen within the luxury retail sector.
• High level of accountability required with the ability to direct, motivate, and inspire people internally and externally.
• Excellent analytical, report-writing skills, accuracy and attention to detail.
• Strong problem-solving skills with a strong, solution-based mindset.
• Proficient in Microsoft Office.
• Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday.
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Cycle to work scheme.
• Employment Engagement Calendar.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination.