Front of House Coordinator in Leicester

Department: Facilities

Reports to: Office Manager

Location: Central London Head Office

Work pattern: On-site role Monday - Friday, 11am-7pm

Our Values:

• Every day the energy, creativity and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We believe in working proactively and being solution focussed.
• We believe in upholding family values; we treat everyone with honesty and respect while nurturing our teams to deliver excellence.
• We believe in making people smile.

Purpose: To manage front of house to the highest standards. Ensuring that visitors and staff members are given the best possible welcome and assistance as required.

Responsibilities:

• Greet all clients and visitors to the premises in person, ensuring the best possible welcome; seat them and offer refreshments.
• Maintain all meeting rooms to an exceptional standard at all times, ensuring they are clean, organised, and presentation-ready.
• Manage all incoming calls, handling enquiries efficiently and taking accurate messages where required.
• Coordinate and manage meeting room bookings, liaising with stakeholders to resolve scheduling conflicts and arrange suitable alternatives where necessary.
• Maintain floral arrangements across all front-of-house and meeting spaces in line with company standards.
• Oversee all incoming deliveries, ensuring they are received, logged, and distributed promptly and accurately.
• Manage incoming and outgoing post, including booking couriers as required.
• Open and/or securely close the premises in line with the assigned shift pattern, adhering to all security procedures.
• Maintain office security - Vigilantly monitor the entry of all clients, guests and couriers.
• Perform administrative and office maintenance duties as directed by the Office Manager.
• Support the planning and delivery of office-based events, working closely with the Office Manager to ensure smooth execution; occasional flexibility in working hours may be required.
• Conduct regular checks of kitchen and bathroom facilities, ensuring cleanliness is maintained and supplies are replenished proactively.
• Share key business updates via the internal noticeboard, ensuring communications are presented clearly, remain current, and are effectively conveyed to all staff.
• Provide reliable cover for Front of House during periods of team absence, ensuring continuity of operations.
• Tasks are not limited to the above, action any other tasks as requested.

Skills and Experience Required:

• Experience in an Administrative role, preferably in the luxury industry.
• Demonstrate evidence of excellent customer service.
• Communication: Strong and effective presentation skills and ability to converse with a diverse range of people at all levels.
• Attention to detail.
• Proficient with MS Office.
• Excellent organisational skills.
• Accuracy: High level of accuracy required in all tasks.
• Strong problem-solving skills with solution-based mindset. Ability to prioritise tasks and ensure delivery of results within tight deadlines.
• Knowledge of network connectivity, protocols, network security devices, network types, including wireless, and common operating systems (Windows and Mac).

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday with an additional day off for your birthday, plus bank holidays.
• Option to buy an additional 5 days holiday.
• Hybrid working model (core hours 10-4pm).
• Pension Contribution.
• Private Medical Insurance.
• 2 Executive Coaching Sessions per year.
• Enhanced Family Friendly Policy.
• Workplace Nursery – salary sacrifice based childcare scheme.
• Employment Engagement Calendar.

Our Commitment to Diversity, Equality and Inclusion: Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know.