At a Glance
- Tasks: Drive online sales and optimise customer experience across digital platforms.
- Company: Join the iconic Manolo Blahnik team in a vibrant, creative environment.
- Benefits: Enjoy 25 days holiday, hybrid working, and exclusive discounts on luxury shoes.
- Other info: Be part of a diverse culture that values creativity and inclusivity.
- Why this job: Make a real impact in ecommerce while working with a passionate team.
- Qualifications: 4-5 years in Ecommerce Trading or Analytics, with strong commercial awareness.
The predicted salary is between 45000 - 55000 £ per year.
- Reports to: Head of Digital & Customer Experience
- Hybrid working: 3 days in office, 2 days work from home
This is a 14-month fixed term contract maternity cover, starting late October/November 2026.
Our Values
- Every day the energy, creativity and passion of Manolo permeates through our business.
- We believe in the artist and the artisan; we are innovative while still protecting our heritage.
- We believe in working proactively and being solution focussed.
- We believe in upholding family values; we treat everyone with honesty and respect while nurturing our teams to deliver excellence.
- We believe in making people smile.
Purpose
The Ecommerce Trading Manager will have overall responsibility for trading and maximising sales conversion and profit across all digital platforms, whilst ensuring that the online proposition is on brand, commercial, customer focused and is the absolute best in class.
Collecting and interpreting data from a wide range of tools and sources, you will be expected to translate the data into sales and conversion driving opportunities that all work to the aim of company sales and EBITA growth.
Responsibilities
- Product and Category Management
- Being a key driver partner in the relationship with Merchandising to ensure we have the right stock at the right time in the right place
- Perform full category reviews and ensure that photography and copy are of the highest quality and always support the brand objectives
- Maintain the Ecommerce stock levels in line with sales performance, using insights to forecast and flag any additional requirements or issues to the merchandising teams
- Ensure broken size runs are removed from the site in a timely manner
- To project manage new season upload deliverables (copy, photography, video, merchandising schedules etc) supported with clear and regular communication
- Liaise regularly with the Merchandising department regarding new season, new collections, sale, stock receipt
- Communicate trading issues to direct team
- Assist with product selection to be featured in marketing and emails based on sales and stock levels
- Evaluate, plan and optimise merchandising around marketing campaigns, promotional activity, seasonality and changing external factors to maximise sales & profitability
- Sales, conversion and customer experience
- Deliver weekly trade activities providing the Digital Content Executive with direction on merchandising, product placement etc.
- Working closely with the Head of Digital & Customer Experience on a sale forecast including all key metrics
- Monitor performance against plan and suggest appropriate tactics to maximise sales
- Develop and optimize a visual merchandising strategy for implementation across all currency websites
- Manage the relationship with Global-e, ensure that all markets are fully optimised
- Responsible for maximizing cross-selling opportunities across all categories of the sites ensuring our product recommendation tool is maximised always
- Produce weekly trading reports including key KPI’s such as AOV, conversion, best sellers, traffic etc.
- Work with relevant internal teams to optimize UX, photography, website experience
- Develop and optimise search tactics across all currency websites
- Work with the Senior Digital Marketing & CRM Manager to potentialize sales through all marketing channels
- Working with the Head of Digital & Customer Experience on the continuous development of new on-site trading & merchandising tools including the functionality to support personalization, cross-selling and behavioural merchandising with a view to creating an improved user experience and ultimately maximize sale and conversion
- Work closely with our payment provider Adyen on optimising approval rates, maximising the use of payment methods and be responsible for fraud management
- Analysis and reporting
- Being the leader in all trading and analytical discovery, planning, implementation and tracking / reporting for all digital platforms
- Define KPIs and continuously review all reporting and analysis on conversion, engagement and success metrics
- Analyse category performance to evaluate merchandising efforts, product sell through, and product opportunities
- Provide insights to support the Buying & Merchandising teams to optimise conversion, sales and profit for each category.
For example, reviewing and reposting responsiveness to product category performance and campaigns at certain times of the year, visitor engagement levels and online customer journey insights
- Conduct post analyses on key marketing campaigns and key trading periods
- Analyse and report on key customer behaviour
- To identify new opportunities to drive website conversion
Any other duties as may reasonably be expected.
Skills and Experience Required
- At least 4-5 years experience in an Ecommerce Trading, Merchandising, Optimisation and/or Analytics roles.
- Strong commercial awareness and an understanding of Ecommerce business drivers
- Experience and knowledge of trading internationally, including China
- Strong technical background, with an understanding of user journeys
- Excellent knowledge of web analytics (Google Analytics preferred) matched with proficient analytical ability
- Proven experience of analysing and interpreting data in a retail environment
- Strong project coordination and communication skills
- Excellent knowledge MS Office
- Luxury retail / fashion experienced preferred, but not essential
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- 25 days holiday with an additional day off for your birthday, plus bank holidays.
- Option to buy an additional 5 days holiday.
- Hybrid working model (core hours 10am-4pm).
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging.
We recruit and reward based on capability and performance.
By joining Manolo Blahnik, you will be part of our 50 to 500 Commitment to “be a force for good” which seeks to create a lasting legacy and positively contributing to its continued expansion and success balancing our impact on people and the planet.
Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring.
We are committed to equal employment and progression opportunities and the elimination of any form of discrimination.
We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
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Ecommerce Trading Manager (Mat Cover FTC) in City of Westminster employer: Manolo Blahnik
Manolo Blahnik is an exceptional employer, offering a vibrant work culture in the heart of Central to West London. Employees benefit from generous leave, personal growth opportunities, and the chance to thrive in a diverse and inclusive environment, making it a rewarding place for those passionate about luxury retail and client experience.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager (Mat Cover FTC) in City of Westminster
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Manolo Blahnik is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Manolo Blahnik and demonstrate your commitment to the field.
We think you need these skills to ace Ecommerce Trading Manager (Mat Cover FTC) in City of Westminster
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Ecommerce Trading Manager (Mat Cover FTC) at Manolo Blahnik, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Ecommerce Trading Manager (Mat Cover FTC) at Manolo Blahnik. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Manolo Blahnik
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
