At a Glance
- Tasks: Deliver exceptional customer service and build lasting client relationships in a vibrant retail environment.
- Company: Join the iconic Manolo Blahnik team, known for creativity and craftsmanship.
- Benefits: Enjoy 2 pairs of shoes yearly, generous discounts, and private medical insurance.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of a brand that values artistry and makes people smile every day.
- Qualifications: Experience in retail and a passion for delivering excellent customer service.
The predicted salary is between 22989 - 28097 £ per year.
Department: Retail
Reports to: Store Manager
Store Location: Old Church Street, Chelsea
Part time: 24 hours per week
Our Values:
Every day the energy, creativity and passion of Manolo permeates through our business. We believe in the artist and the artisan; we are innovative while still protecting our heritage. We strive for timeless beauty and quality craftsmanship. We celebrate curiosity and believe in working proactively and being solution focused. We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence. We believe in making people smile.
Purpose:
To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities:
- Sales generation and target focus
- Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
- Achieve and exceed personal objectives/KPI’s as set by Store Management.
- Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
Client experience and relationship building:
- Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
- Provide exceptional client experience and service.
- Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
- Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
Operational excellence:
- Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
- Assist with regular stock takes.
- Assist in the end of day procedures, such as cashing up.
- Assist with the preparation of sales events.
- Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
- Maintain high back of house standards such as stock room, stock security etc.
- Maintain and assist in the creation of an enjoyable and respectful work environment.
- Any other tasks as requested.
Skills and Experience Required:
- Proven experience in delivering excellent customer service, preferably within a retail environment.
- Team Player: ability to work effectively in a group to develop productive working relationships.
- Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
- Good attention to detail.
- Solution focused: Thinking of answers and solutions to problems.
- Ambassador: Representing Manolo Blahnik products and values with passion.
- Excellence: High level of finesse and excellence required in delivery of all tasks.
- Additional languages would be beneficial.
Our Benefits:
- 2 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- 13 days of annual leave per calendar year (pro rata), plus an additional day off for your birthday.
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery Scheme - salary sacrifice based childcare scheme.
- Cycle to work scheme.
- Employment Engagement Calendar.
Our Commitment to Diversity, Equality and Inclusion:
Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
Sales Advisor - Retail Part Time in City of London employer: Manolo Blahnik
Manolo Blahnik is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion are at the forefront of everything we do. With a strong commitment to employee growth, we offer a range of benefits including a hybrid working model, generous holiday allowances, and a focus on diversity and inclusion, making it an ideal place for legal professionals looking to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Retail Part Time in City of London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Manolo Blahnik, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor - Retail Part Time in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Manolo Blahnik that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Manolo Blahnik will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Manolo Blahnik and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Manolo Blahnik
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Manolo Blahnik, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Manolo Blahnik!
