At a Glance
- Tasks: Deliver exceptional client experiences and build lasting relationships in a vibrant retail environment.
- Company: Join the iconic Manolo Blahnik team, where creativity and passion thrive.
- Benefits: Enjoy 4 pairs of shoes yearly, generous discounts, and comprehensive health benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a brand that values artistry and craftsmanship while making people smile.
- Qualifications: Experience in customer service and a passion for building relationships.
The predicted salary is between 24000 - 36000 € per year.
Hours: 40 Hours (including weekends and Bank Holidays as required).
Contract: 12 month fixed term contract
Our Values
Every day the energy, creativity and passion of Manolo permeates through our business. We believe in the artist and the artisan; we are innovative while still protecting our heritage. We strive for timeless beauty and quality craftsmanship. We celebrate curiosity and believe in working proactively and being solution focused. We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence. We believe in making people smile.
Purpose
To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised.
Responsibilities
- Sales generation and target focus
- Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
- Achieve and exceed personal objectives/KPI's as set by Store Management.
- Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.
- Client experience and relationship building
- Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
- Provide exceptional client experience and service.
- Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
- Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.
- Operational excellence
- Prepare and maintain stock on the sales floor, following Manolo Blahnik visual guidelines and standards.
- Assist with regular stock takes.
- Assist in the end of day procedures, such as cashing up.
- Assist with the preparation of sales events.
- Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
- Maintain high back of house standards such as stock room, stock security etc.
- Maintain and assist in the creation of an enjoyable and respectful work environment.
- Any other tasks as requested.
Skills and Experience
- Client Experience: Proven experience in delivering excellent customer service, preferably within a retail environment.
- Team Player: ability to work effectively in a group to develop productive working relationships.
- Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
- Solution focused: Thinking of answers and solutions to problems.
- Ambassador: Representing Manolo Blahnik products and values with passion.
- Excellence: High level of finesse and excellence required in delivery of all tasks, with strong attention to detail.
- Languages: Fluent English required, additional languages would be beneficial.
Our Commitment to Diversity, Equality and Inclusion
Manolo Blahnik is an equal opportunity employer and is committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity, and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Benefits
- 4 pairs of Ambassador Shoes per year.
- 50% Friends and Family Discount.
- 33 days of annual leave per calendar year.
- Option to buy an additional 5 days holiday.
- Pension Contribution.
- Private Medical Insurance.
- 2 Executive Coaching Sessions per year.
- Enhanced Family Friendly Policy.
- Workplace Nursery – salary sacrifice based childcare scheme.
Sales Associate, Bicester Village in Banbury employer: Manolo Blahnik
At Manolo Blahnik, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and craftsmanship. Our Sales Associates at Bicester Village benefit from generous perks such as 33 days of annual leave, private medical insurance, and exclusive discounts, all while working in a supportive environment that fosters personal and professional growth. Join us to be part of a team that values diversity, encourages curiosity, and is dedicated to delivering excellence in client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate, Bicester Village in Banbury
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Manolo Blahnik's history, values, and products. This way, you can show your passion and understanding of what makes the brand special, which will definitely impress the hiring team.
✨Tip Number 2
Practice your people skills! As a Sales Associate, building relationships is key. Think of examples from your past experiences where you've gone above and beyond for customers. Share these stories during your interview to highlight your client experience.
✨Tip Number 3
Be solution-focused! Prepare to discuss how you've tackled challenges in previous roles. Whether it’s resolving a customer complaint or improving sales, showing that you can think on your feet will make you stand out as a proactive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Manolo Blahnik family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate, Bicester Village in Banbury
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our team and sharing our values.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the Sales Associate role. We want to see how your skills can contribute to providing an excellent client experience!
Be Specific:Use specific examples in your application to demonstrate your customer service skills and ability to build relationships. We appreciate candidates who can show us how they've made a difference in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Manolo Blahnik
✨Know the Brand Inside Out
Before your interview, dive deep into Manolo Blahnik's history, values, and product range. Understanding their commitment to craftsmanship and client experience will help you connect your answers to their ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight how you built relationships with clients and resolved any issues, as this aligns perfectly with the role's focus on client experience.
✨Demonstrate Team Spirit
Be ready to discuss how you've worked effectively in a team before. Share instances where you collaborated with colleagues to achieve sales targets or improve client satisfaction, showcasing your ability to be a team player.
✨Ask Thoughtful Questions
Prepare insightful questions about the store's operations, sales strategies, or team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
