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- Tasks: Support Mortgage Advisers by managing applications and ensuring a smooth process for customers.
- Company: Join Manning Stainton, an award-winning team in the financial services sector.
- Benefits: Enjoy uncapped commission, full training, and great employee perks like healthcare and birthday leave.
- Why this job: Make a real difference in people's lives by helping them navigate the mortgage process.
- Qualifications: Organised, detail-oriented, with strong communication skills; experience in admin is a plus.
- Other info: Receive extensive training and career progression opportunities in a supportive environment.
The predicted salary is between 25500 - 25500 £ per year.
An exciting opportunity has arisen to join Manning Stainton as a Full Time Mortgage Administrator working at our busy Head Office. If you have an enthusiastic and flexible attitude, are organised, have excellent attention to detail, and have an administration background, you could be the person we are looking for to support our extremely busy team of Mortgage Advisers.
This is an office-based position supporting the Mortgage and Protection Adviser team. Due to continued success, more administrative support is required by our Financial Services Department to continue to provide an efficient, high quality and compliant service to their clients. Mortgage Support Administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services.
A focus on adding value, the role of Mortgage Support Administrator contributes to the efficiency of the department and organisation as a whole providing excellent support to our customers during the mortgage application process. Mortgage Support Administrators are expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Mortgage Support Administrators are also expected to show initiative, managing priorities and own time and problem-solving skills.
Responsibilities
- Check documentation for new applications to ensure complete and meets FCA requirements
- Chase missing documentation from advisers and/or customers
- Create workflows and tasks for each application on the system ensuring service levels are maintained at all times
- Liaise with lenders to progress applications through to mortgage offer and completion (uploading supporting documentation to lender portals, and chasing for updates within service levels)
- Provide regular updates to customers on the status of their applications and be the first port of call for any queries
- Liaise with estate agents (internal and external), conveyancers and other 3rd parties to ensure a smooth and efficient journey for our customers
- Liaise with insurance providers and GP surgeries where necessary to ensure that policies are ready to be put in force at the necessary point to protect our customers
- Activate insurance policies for our customers on exchange of contracts to ensure they, and their home, are protected immediately
- Answer telephone calls, take and distribute messages
- Build excellent relationships with customers, advisers and colleagues within the wider group and network
- To fully understand and operate Company policies and procedures
You will need
- Experience in the Financial Services industry is advantageous but not essential
- Attention to detail and high level of accuracy
- A minimum of 2 years experience working in an administrative / secretarial role
- Excellent keyboard skills, competent in MS office
- Excellent verbal and written communication skills
- Ability to prioritise workload and work under pressure to meet deadlines
- Enthusiasm and self-motivation
- To project a friendly, cooperative and productive relationship with all group colleagues and sales offices
- An enthusiastic & high energy approach to work
- An understanding and patient approach to looking after our customers navigating the mortgage lending process
A significant training program will be provided over a period of 12 months (dependent on initial experience) where you will build up to a proficient level to manage your own case load of in excess of 100 applications. Further development and support with career progression within the Financial Services department will be provided on an ongoing basis to allow you to achieve your professional goals.
What’s in it for you
- Be part of an award winning team
- Uncapped Commission
- Full Training and Development
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers, and a day off for your Birthday
- Basic Salary - £25,500
- OTE IRO £27,500, eligibility for bonus after 6 months of employment
At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations. Manning Stainton have successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, together with Fine & Country and 5 specialist departments, Mortgages, Conveyancing, New Homes, Auction and Surveys, all ready to help our customers move.
Mortgage Support Administrator in Leeds employer: Manning Stainton
Contact Detail:
Manning Stainton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the hunt for a Mortgage Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for mortgage administration roles and practice your answers. We want you to showcase your attention to detail and communication skills, so be ready to share examples from your past experiences.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our award-winning team!
We think you need these skills to ace Mortgage Support Administrator in Leeds
Some tips for your application 🫡
Show Off Your Attention to Detail: In your application, make sure to highlight your attention to detail. This role is all about accuracy, so share examples of how you've ensured precision in your previous admin roles.
Communicate Clearly: Since strong communication skills are key, use clear and concise language in your application. We want to see that you can convey information effectively, both in writing and verbally.
Demonstrate Your Enthusiasm: Let your passion shine through! We love candidates who show enthusiasm for the role and the company. Share why you're excited about the opportunity to work with us at Manning Stainton.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity as a Mortgage Support Administrator.
How to prepare for a job interview at Manning Stainton
✨Know Your Stuff
Before the interview, make sure you understand the mortgage application process and the role of a Mortgage Support Administrator. Brush up on key terms and regulations, especially those related to FCA requirements, so you can speak confidently about how you would handle documentation and liaise with lenders.
✨Show Off Your Organisational Skills
Since this role requires excellent attention to detail and the ability to manage multiple tasks, prepare examples from your past experience where you've successfully juggled priorities. Be ready to discuss how you create workflows and maintain service levels, as this will demonstrate your fit for the role.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Think of scenarios where you've had to explain complex information to clients or colleagues, and be prepared to share these during the interview to showcase your verbal and written communication abilities.
✨Bring Your Enthusiasm
Manning Stainton values a positive attitude and enthusiasm. During the interview, let your passion for helping customers shine through. Share why you're excited about the opportunity and how you plan to contribute to the team’s success, as this will resonate well with the interviewers.
