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- Tasks: Promote services, make outbound calls, and build customer relationships.
- Company: Manning Stainton is a leading estate agency focused on exceptional customer service.
- Benefits: Gain valuable experience with training provided; flexible hours including evenings.
- Why this job: Join a dynamic team, enhance your communication skills, and help people move.
- Qualifications: No industry experience needed; previous sales experience in a customer-focused role preferred.
- Other info: Part-time role with a friendly work environment and opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
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2 days ago Be among the first 25 applicants
Join to apply for the Customer Service Adviser role at Manning Stainton
Customer Service AdviserLawnswood LS16
You will be responsible for promoting Manning Stainton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
Industry experience is not essential as training will be given. We are looking for candidates who can evidence previous targeted sales experience in a customer focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion to help people move.
General Duties
- To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
- To identify and recommend related services to customers which will generate revenue.
- To be responsible for accurately recording all information collated from telephone contact on the databases.
- Maximise cross-selling opportunities at all times
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently.
- Any other duties as required
You Will Need
- Previous experience of working in a targeted, busy telesales/customer service environment
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
Hours: 37.5 hours Monday-Friday plus Saturdays on a rota, shifts on a rota basis including evenings up to 6pm
If you are interested in this role, please provide us with an up-to-date copy of your CV via the \’Apply now\’ button
Apply Now
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Customer Service Adviser employer: Manning Stainton
Contact Detail:
Manning Stainton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Manning Stainton's services and values. Understanding what they offer will help you engage more effectively with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves making outbound calls, being clear, friendly, and persuasive can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous targeted sales experience. Even if it's not in a customer service environment, showcasing your ability to meet targets will be beneficial during any discussions.
✨Tip Number 4
Show your passion for helping people. This role is about building relationships, so expressing your desire to assist customers can resonate well with the hiring team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any previous targeted sales experience and customer service roles. Use specific examples that demonstrate your communication skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your passion for helping people and your attention to detail.
Highlight Relevant Skills: In your application, emphasise your exceptional communication and administration skills. Provide examples of how you've successfully built relationships with customers in past roles.
Follow Application Instructions: Ensure you submit your application through the 'Apply now' button on the StudySmarter website. Double-check that all required documents are included and that your information is accurate before hitting submit.
How to prepare for a job interview at Manning Stainton
✨Show Your Sales Experience
Even if you haven't worked in a customer service role before, highlight any previous experience in targeted sales. Be ready to discuss specific examples where you successfully met or exceeded targets.
✨Demonstrate Communication Skills
As a Customer Service Adviser, communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to handle inquiries effectively.
✨Emphasise Your Enthusiasm
Manning Stainton is looking for candidates with a high-energy approach. Make sure to convey your passion for helping people and your eagerness to contribute to the team during the interview.
✨Prepare for Role-Specific Questions
Anticipate questions related to customer service and sales techniques. Think about how you would handle difficult customers or promote additional services, and be prepared to share your strategies.