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For Companies At a Glance
- Tasks: Lead customer experience transformation projects and manage teams across various sectors.
- Company: Join a dynamic company focused on revolutionising customer engagement in London.
- Benefits: Enjoy hybrid work options and a collaborative culture with growth opportunities.
- Why this job: Be at the forefront of CX innovation and make a real impact in the industry.
- Qualifications: 12+ years in CX transformation with expertise in digital solutions and team management.
- Other info: Ideal for those passionate about driving change and enhancing customer experiences.
The predicted salary is between 72000 - 108000 £ per year.
Role: CX Engagement Lead
Location: London, UK (Hybrid)
12+ years of proven track record in leading CX transformation projects.
Significant industry/domain experience across various sectors.
We’re looking for someone with a strong track record in:
- Leading both onshore and offshore teams
- Managing multiple transformation programmes simultaneously
- Contact Centre transformation experience
- Deep expertise in digital solutions and CCaaS platforms
- End-to-end consulting and delivery of CX and digital transformation solutions
- Pre-sales and business development engagement
Director of Customer Experience employer: MANNING SERVICES LIMITED
Contact Detail:
MANNING SERVICES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience
✨Tip Number 1
Network with professionals in the customer experience field, especially those who have experience in CX transformation projects. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Showcase your leadership skills by discussing your experience managing both onshore and offshore teams. Prepare examples of how you've successfully led diverse teams through complex transformation programmes.
✨Tip Number 3
Familiarise yourself with the latest digital solutions and CCaaS platforms. Being knowledgeable about these technologies will not only help you in interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 4
Engage in discussions around pre-sales and business development strategies related to customer experience. This will help you articulate your understanding of the business side of CX transformation during interviews.
We think you need these skills to ace Director of Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 12+ years of experience in leading CX transformation projects. Emphasise your expertise in managing both onshore and offshore teams, as well as your experience with contact centre transformations.
Craft a Compelling Cover Letter: In your cover letter, showcase your deep expertise in digital solutions and CCaaS platforms. Discuss specific examples of how you've successfully delivered CX and digital transformation solutions in previous roles.
Highlight Relevant Achievements: When detailing your work experience, focus on quantifiable achievements related to CX transformation. Use metrics to demonstrate the impact of your leadership on transformation programmes and customer satisfaction.
Prepare for Pre-Sales and Business Development: Since the role involves pre-sales and business development engagement, be ready to discuss your strategies and successes in these areas during the application process. This will show your understanding of the business side of CX.
How to prepare for a job interview at MANNING SERVICES LIMITED
✨Showcase Your Leadership Experience
As a Director of Customer Experience, you'll need to demonstrate your ability to lead both onshore and offshore teams. Prepare specific examples of how you've successfully managed diverse teams and the impact of your leadership on CX transformation projects.
✨Highlight Your Transformation Successes
Be ready to discuss multiple transformation programmes you've managed simultaneously. Share measurable outcomes from these projects, focusing on how you overcame challenges and delivered results in customer experience.
✨Demonstrate Your Technical Expertise
Given the emphasis on digital solutions and CCaaS platforms, brush up on your knowledge of these technologies. Be prepared to discuss how you've implemented these solutions in previous roles and the benefits they brought to customer experience.
✨Prepare for Pre-Sales Scenarios
Since pre-sales and business development engagement is part of the role, think about how you can articulate your value proposition. Prepare to discuss how you've successfully engaged clients in the past and how you can drive new business opportunities.
