At a Glance
- Tasks: Support IT services, troubleshoot issues, and manage service improvements in a dynamic environment.
- Company: Join a leading service provider in the heart of London.
- Benefits: Gain valuable experience with competitive pay and opportunities for growth.
- Other info: Collaborative culture with a focus on professional development and hands-on learning.
- Why this job: Be part of a team that drives innovation and enhances user productivity.
- Qualifications: 5+ years in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
Our client, a leading service provider, is recruiting for a System Engineer/ Helpdesk Analyst for their business in the United Kingdom.
Position Type: 1 Year rolling contract
Start Date: ASAP
Location: London, UK
Responsibilities:
- Identify and highlight best practices in ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT.
- Own the service catalog of IT Services and ensure that it is up to date and fit for purpose.
- Develop new service definitions ensuring that they can be delivered operationally and cost effectively.
- Act as liaison with the business for all service improvements, changes and escalations.
- Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports.
- Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery.
- Manage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered to and that services are being improved.
- Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.
- Ensure proper documentation, notification, tracking, and follow up of all incidents.
- Participate in training for internal teams and manage all related issues.
- Update policies, procedure, and documentation relevant to project or operation.
- Ensure compliance with standards, policies, and processes.
- Manage major service providers on vendor performance, SLA, reporting and governance.
- Provide IT support to local or regional users and log incidents, manage problems and requirements via ITIL service ticketing system.
- Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity.
- Deliver IT orientation to new employees with our client’s standards and provide regular user trainings to improve user productivity.
- Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
- Manage IT assets in the region and ensure accuracy of IT assets management.
- Manage outsourced engineers to deliver IT services up to our client’s standards.
- Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region.
- Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support.
Requirements:
- 5+ years of desk side work experience in large enterprise companies.
- Diploma in computer science or equivalent experience in IT.
- Strong knowledge in User & VIP Support and ITIL methodology.
- Strong project and team management skills.
- Familiar with Mac and Windows OS systems.
- Pleasant with good manner, mature and independent.
- Able to work under pressure, self-motivated, strong problem solving and analytical skills.
- Strong data analytic, communication & interpersonal skills.
- Strong customer service sense with a humble attitude.
- Influence & negotiation skills.
- Ability to proactively & effectively manage risk on low to medium risk projects.
- Willingness to take initiatives, hands on and result driven.
- Quick learner and ability to embrace change.
- Proficiency in both spoken and written English.
Preferred Requirements:
- Proficiency in both spoken and written Mandarin.
- PMP, Scrum or Agile certification.
- ITIL certified.
System Engineer/ Helpdesk Analyst employer: Manning Global
Manning Global is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the fast-paced sectors of ICT, Engineering, and Telecommunications. With a strong commitment to employee growth, we provide extensive training opportunities and mentorship for our Change Management Consultants, ensuring they thrive in their roles while contributing to impactful transformation programmes. Located in the UK or Germany, our team enjoys a vibrant culture that values diversity and encourages open communication, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land System Engineer/ Helpdesk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Manning Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Manning Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Manning Global!
✨Direct Apply to Manning Global
Let's not forget to apply directly through the Manning Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace System Engineer/ Helpdesk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Manning Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Manning Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Manning Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
