<\/strong><\/p> Our client, a leading service provider,is recruiting for a System Engineer/ Helpdesk Analyst their business in the United Kingdom.<\/strong><\/p> | Position Title:<\/strong><\/p> <\/td> | System Engineer/ Helpdesk Analyst <\/strong><\/p> <\/td> <\/tr> | Position Type:<\/strong><\/p> <\/td> | 1 Year rolling contract<\/strong><\/p> <\/td> <\/tr> | Start Date:<\/strong><\/p> <\/td> | ASAP<\/strong><\/p> <\/td> <\/tr> | Location:<\/strong><\/p> <\/td> | London, UK<\/strong><\/p> <\/td> <\/tr> | Contact:<\/strong><\/p> <\/td> | Zuni Gonzalez | +49 (0) 89 23 88 98 456<\/strong><\/p> <\/td> <\/tr> <\/tbody> <\/table> <\/p> Responsibilities:<\/strong><\/p> <\/p> -
Identify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;<\/strong><\/p> <\/li>-
Own the service catalog of IT Services and ensure that it is up to date and fit for purpose.<\/strong><\/p> <\/li>-
Develop new service definitions ensuring that they can be delivered operationally and cost effectively;<\/strong><\/p> <\/li>-
Act as liaison with the business for all service improvements, changes and escalations.<\/strong><\/p> <\/li>-
Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;<\/strong><\/p> <\/li>-
Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;<\/strong><\/p> <\/li>-
Manage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered to and that services are being improved;<\/strong><\/p> <\/li>-
Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements;<\/strong><\/p> <\/li>-
Ensuring proper documentation, notification, tracking, and follow up of all incidents. <\/strong><\/p> <\/li>-
Participate in training for internal teams and manage all related issues<\/strong><\/p> <\/li>-
Update policies, procedure, and documentation relevant to project or operation<\/strong><\/p> <\/li>-
Ensure compliance with standards, policies, and processes<\/strong><\/p> <\/li>-
Manage major service providers on vendor performance, SLA, reporting and governance<\/strong><\/p> <\/li>-
Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system<\/strong><\/p> <\/li>-
Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity<\/strong><\/p> <\/li>-
Deliver IT orientation to new employees with our client’s standards and provide regular user trainings to improve user productivity<\/strong><\/p> <\/li>-
Build -up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.<\/strong><\/p> <\/li>-
Manage IT assets in the region and ensure accuracy of IT assets management<\/strong><\/p> <\/li>-
Manage outsourced engineers to deliver IT services up to our client’s standards <\/strong><\/p> <\/li>-
Act as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the region<\/strong><\/p> <\/li>-
Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support<\/strong><\/p> <\/li><\/ul> Requirements:<\/strong><\/p> | | | | | | | | | |
