Service Delivery Lead in Rugby

Our client, a leading global IT service provider, is recruiting for a Service Delivery Lead to join their business in Rugby, UK.

Position Type: Permanent

Start Date: ASAP

Location: Rugby, UK

Contact: Ramya

Special Criteria: Need Active SC Cleared candidates. Lapsed SC/Expired SC cannot be considered. Applicants should be holding Single British Nationality. (Dual Nationality and visa-dependent cannot be considered.) Candidate should be available for 24/7 Support and on-call anytime.

Mandatory Skills:

• Managed Engine Ops (Performance and Availability monitoring – Server, FW, Infra)
• Trellix – AV malware, SIEM, DLP, Native Encryption, EPO (E Policy enforcement)
• Tenable SC – Vulnerability management
• AXIOM – HRSM security (log inspection, Investigation)
• ARCON – Endpoint Privilege Management
• CISCO FNC – firewall Management console
• CISCO firepower & Fortigate (remote access)

Desired characteristics:

• Experience with HMGSPF, JSP 440, JSP 490, NCSC ten steps to cyber security, MOD Cyber Security Directives.
• Cyber security certifications (SANS, ISACA, ISC2, CISSP, GIAC, CISA, CISM) preferred.
• Quickly able to technically analyse, diagnose, and resolve incidents and requests.
• Resolve issues and ensure that IT infrastructure remains secure and compliant.
• Good understanding of networks and Domain Structure.

Job description:

• Strong experience with 10+ years minimum in Infrastructure and cybersecurity domains.
• Should be strong in Cybersecurity & Infrastructure managing and driving 24/7 support in rotation shift, lead L2 and L3 team members to manage day-to-day operations as service contract.
• Set up a strong KPI to track them on a regular basis to measure performance of the team.
• Should have strong experience and knowledge around ITIL framework in setting up Incident, Change and Problem management aligned with client framework/expectations.
• Drive action tracker, RISK register to address smooth delivery with quality in delivery.
• Be a single point of contact for all escalated cases, reduce the impact with a defined delivery framework.
• Should have technical experience and knowledge on Infrastructure and security systems and services, including SIEM, Data Protection, Tokenization, Endpoint Detection and Response, Encryption and Security Event Management, IAM/PAM, Firewalls, Vulnerabilities management process, patching criticality and process, Cloud/on Prem - VM, Database, Back and Redundancy etc.
• Mandate to have experience and knowledge around Managed Engine Ops, Trellix, Tenable SC, AXIOM, ARCON, CISCO FNC, CISCO firepower & Fortigate.
• Monitor and Manage SLA for overall project and performance metrics such as incident response times and resolution rates to avoid penalty.
• Conduct regular SLA review with team, stakeholder to ensure alignment with business requirements.
• Identify areas for improvements and implement changes to enhance SLA performance through reporting and Dashboard for operations.
• Ensuring the agreed objectives and success criteria are delivered on time and within budget.
• Identifies and facilitates the resolution of any issues that may arise.
• Develop and manage overall infrastructure and ensure comprehensive cyber security strategies are implemented.
• Initiate strong Governance model, regular connect and review on Daily, weekly, Monthly, Quarterly.
• Run planning workshops in collaboration with the technical and functional project teams to ensure a thorough understanding of requirements, which should be captured in the business requirements specification.
• Monitor and report project progress to stakeholders, addressing any risks/issues or variation promptly.
• Maintain thorough project documentation, including project plans, risk assessments, and status reports.
• Conduct regular project team meetings to review progress, address challenges, and facilitate knowledge sharing.
• Establish and maintain strong relationships with key stakeholders, including business units, senior management, and external vendors.
• Communicate project status, risks, and issues effectively to stakeholders, providing transparency and managing expectations.
• Conduct project reviews and lessons learned sessions to identify areas for improvement and implement corrective actions.
• Identify project risks and proactively develop mitigation strategies to minimise their impact.
• Manage project issues, track resolutions, and escalate as necessary to ensure timely resolution.
• Should have good experience on overall cyber security and Vulnerability Scanner tools such as Tenable.
• Should have good experience on Endpoint encryption and Centralized encryption policy creation and management.