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- Tasks: Support business operations and improve processes in a leading social media company.
- Company: Join a global leader in social media with a dynamic work culture.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by streamlining operations and collaborating with diverse teams.
- Qualifications: 2+ years in business support, strong problem-solving skills, and excellent communication.
- Other info: Work in a fast-paced environment with potential for career advancement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our client, a global and innovative social media company, is recruiting for a Business Operations Support (Ops) specialist to join their business in the UK.
Position Title
Business Operations Support (Ops)
Position Type
FTE, 12 months
Start Date
ASAP
Location
London, UK (Hybrid)
Contact:
Stephen Price | +44 (0) 151 808 1052
We are seeking a Specialist to join the Global Platform Governance and Operations team. In this role, you will partner with sales, monetization strategy and other cross-functional teams to manage operational requests, improve processes, and ensure smooth execution of core business activities that enable scalability and long-term impact.
Responsibilities:
- Act as a subject matter expert related to business operations; provide on-call support and manage approval processes related to business operations queries from external and internal users.
- Develop subject matter expertise in processes & systems e.g. client set up, contract approval, billing & invoicing, book of business management etc.
- Help users understand how to navigate systems and processes, handle day-to-day escalations and troubleshooting with speed & accuracy.
- Design & evolve SOP\’s for standard processes, apply critical problem solving skills to identify improvement areas to drive efficiency and effectiveness.
- Drive adherence to SLA\’s, achieve set performance metrics, focus on user satisfaction.
- Work closely with partner teams (e.g. sales, product, finance, legal etc) to ensure smooth communication and stakeholder management.
Qualifications:
- BA/BS degree or equivalent practical experience.
- 2+ years of Business Support or Business Operations experience managing multiple projects, experience working in a fast-paced environment.
- Excellent problem-solving skills and the ability to troubleshoot and solve complex issues under pressure, with a \\\”can do\\\” attitude & eye for change.
- Metrics driven, ability to multitask, manage day to day independently to meet required SLA\’s without sacrificing output quality.
- Strong communication, interpersonal, and presentation skills.
- Familiarity with major sales CRM platforms (i.e. SalesForce, Insightly, Boostr, etc.), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms (i.e. Google Ads Manager, Facebook, Snapchat, etc.) is a plus.
- Willingness to work non-standard hours/different shifts (i.e. 7am-3pm; 2-10pm) depending on team needs.
- Mandarin language is a plus.
Specialist - Business Operations Support (Ops) employer: Manning Global AG
Contact Detail:
Manning Global AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Business Operations Support (Ops)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s operations and recent projects. This shows you’re genuinely interested and ready to contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Specialist - Business Operations Support (Ops)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist - Business Operations Support role. Highlight your relevant experience in business operations and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your problem-solving skills and experience with cross-functional teams, as these are key for us.
Showcase Your Metrics-Driven Mindset: Since this role is all about driving performance metrics, make sure to include examples of how you've successfully managed projects and met SLAs in the past. We love seeing numbers that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Manning Global AG
✨Know Your Stuff
Make sure you brush up on your knowledge of business operations and the specific processes mentioned in the job description. Familiarise yourself with client setup, contract approval, and billing systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot under pressure or improve a process. This is key for a Specialist role, so be ready to discuss your 'can do' attitude and how you drive efficiency.
✨Communicate Like a Pro
Since this role involves working closely with various teams, practice your communication skills. Be clear and concise in your answers, and don’t hesitate to ask questions if you need clarification. Demonstrating strong interpersonal skills can set you apart from other candidates.
✨Get Familiar with the Tools
If you have experience with CRM platforms or order management systems, make sure to mention it. If not, take some time to learn the basics of tools like SalesForce or Google Ads Manager. Showing that you're proactive about learning these systems can really impress your interviewers.