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- Tasks: Support business operations, improve processes, and manage operational requests in a dynamic environment.
- Company: Join a leading global social media company with a vibrant culture.
- Benefits: Flexible work schedule, competitive salary, and opportunities for professional growth.
- Why this job: Make an impact by streamlining operations and collaborating with diverse teams.
- Qualifications: 2+ years in business support, strong problem-solving skills, and excellent communication.
- Other info: Work in a fast-paced environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global and innovative social media company, is recruiting for a Business Operations Support (Ops) specialist to join their business in the UK .
Position Title
Business Operations Support (Ops)
Position Type
FTE, 12 months
Start Date
ASAP
Location
London, UK (Hybrid)
Contact
We are seeking a Specialist to join the Global Platform Governance and Operations team. In this role, you will partner with sales, monetization strategy and other cross-functional teams to manage operational requests, improve processes, and ensure smooth execution of core business activities that enable scalability and long-term impact.
Responsibilities
Act as a subject matter expert related to business operations; provide on-call support and manage approval processes related to business operations queries from external and internal users.
Develop subject matter expertise in processes & systems e.g. client set up, contract approval, billing & invoicing, book of business management etc.
Help users understand how to navigate systems and processes, handle day-to-day escalations and troubleshooting with speed & accuracy.
Design & evolve SOP\’s for standard processes, apply critical problem solving skills to identify improvement areas to drive efficiency and effectiveness.
Drive adherence to SLA\’s, achieve set performance metrics, focus on user satisfaction.
Work closely with partner teams (e.g. sales, product, finance, legal etc) to ensure smooth communication and stakeholder management.
Qualifications
BA/BS degree or equivalent practical experience.
2+ years of Business Support or Business Operations experience managing multiple projects, experience working in a fast-paced environment.
Excellent problem-solving skills and the ability to troubleshoot and solve complex issues under pressure, with a \”can do\” attitude & eye for change.
Metrics driven, ability to multitask, manage day to day independently to meet required SLA\’s without sacrificing output quality.
Strong communication, interpersonal, and presentation skills.
Familiarity with major sales CRM platforms (i.e. SalesForce, Insightly, Boostr, etc.), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms (i.e. Google Ads Manager, Facebook, Snapchat, etc.) is a plus.
Willingness to work non-standard hours/different shifts (i.e. 7am-3pm; 2-10pm) depending on team needs.
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Specialist - Business Operations Support (Ops) employer: Manning Global AG
Contact Detail:
Manning Global AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist - Business Operations Support (Ops)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at social media companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to business operations. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and problem-solving skills.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, be ready to discuss specific projects you've worked on that demonstrate your ability to manage operational requests and improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Specialist - Business Operations Support (Ops)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist - Business Operations Support role. Highlight your relevant experience in business operations and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your passion for business operations and how your previous experiences have prepared you for this position. Remember, we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Give examples of how you've tackled complex issues in the past, especially in fast-paced environments. We’re looking for that 'can do' attitude!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Manning Global AG
✨Know Your Stuff
Make sure you brush up on your knowledge of business operations and the specific processes mentioned in the job description. Familiarise yourself with client setup, contract approval, and billing systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot under pressure or improve a process. This is key for a Specialist role, so be ready to discuss your 'can do' attitude and how you drive efficiency.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your interest in stakeholder management and cross-functional collaboration.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM platforms or order management systems, make sure to mention it. If not, take some time to learn the basics of tools like SalesForce or Google Ads Manager. Showing that you're proactive about learning these systems can set you apart from other candidates.