Merchant Operations Manager

Our client, a global and innovative social media company, is recruiting for a Merchant Operations Manager to join their business in the UK/Germany.

Position Title: Merchant Operations Manager

Position Type: FTE 3 months

Start Date: ASAP

Location: London, UK / Munich, Germany

Contact:Felix C | +49 (0) 89 23 88 98 85

To support the growth of our Client in Germany by engaging sellers through scalable

education programs, community management, and 1-on-1 consultations.

The role will focus on helping new and existing sellers grow their business by delivering webinars, solving seller issues, and fostering an active and supportive seller community.

Responsibilities:

• Plan and execute educational webinars and training sessions for Client\’s Shop sellers in Germany
• Manage and grow seller communities drive engagement and knowledge sharing
• Provide 1-on-1 seller consultations to guide and support business growth
• Monitor seller feedback and surface key insights to internal teams
• Support issue resolution by collaborating with internal cross-functional teams
• Track performance metrics for webinars and community programs
• Localize content and communication to ensure cultural relevance and clarity

Minimum Requirements:

• Based in Germany with legal right to work
• 1‒3 years of experience in community management, account management, customer
• support, or similar roles
• Excellent communication skills in German (native or fluent) and English
• Strong organizational skills and ability to manage multiple tasks independently
• Comfortable hosting webinars and engaging in real-time communication with sellers

Preferred skills/qualifications:

• Experience in e-commerce, digital platforms, or seller enablement
• Familiarity with Clinnt’s Shop or short video content
• Previous experience working in a startup, tech, or fast-paced environment
• Ability to interpret seller needs and translate them into actionable support