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For Companies At a Glance
- Tasks: Engage sellers through webinars, community management, and 1-on-1 consultations.
- Company: Join a global, innovative social media company making waves in the digital space.
- Benefits: Enjoy flexible working options and the chance to shape seller success.
- Why this job: Be part of a vibrant community, driving growth and support for sellers.
- Qualifications: 1-3 years in community or account management; fluent in German and English.
- Other info: Position based in London or Munich; start ASAP!
The predicted salary is between 36000 - 60000 £ per year.
Our client, a global and innovative social media company, is recruiting for a Merchant Operations Manager to join their business in the UK/Germany.
To support the growth of our Client in Germany by engaging sellers through scalable education programs, community management, and 1-on-1 consultations. The role will focus on helping new and existing sellers grow their business by delivering webinars, solving seller issues, and fostering an active and supportive seller community.
Responsibilities:
- Plan and execute educational webinars and training sessions for Client's Shop sellers in Germany
- Manage and grow seller communities drive engagement and knowledge sharing
- Provide 1-on-1 seller consultations to guide and support business growth
- Monitor seller feedback and surface key insights to internal teams
- Support issue resolution by collaborating with internal cross-functional teams
- Track performance metrics for webinars and community programs
- Localize content and communication to ensure cultural relevance and clarity
Minimum Requirements:
- Based in Germany with legal right to work
- 1‒3 years of experience in community management, account management, customer support, or similar roles
- Excellent communication skills in German (native or fluent) and English
- Strong organizational skills and ability to manage multiple tasks independently
- Comfortable hosting webinars and engaging in real-time communication with sellers
Preferred skills/qualifications:
- Experience in e-commerce, digital platforms, or seller enablement
- Familiarity with Client’s Shop or short video content
- Previous experience working in a startup, tech, or fast-paced environment
- Ability to interpret seller needs and translate them into actionable support
Merchant Operations Manager employer: Manning Global AG
Contact Detail:
Manning Global AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and social media. Understanding the landscape will help you engage sellers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in community management and e-commerce. Attend relevant webinars or local meetups to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to showcase your experience in hosting webinars and managing communities. Think of specific examples where you've successfully engaged an audience or resolved seller issues, as these will be key talking points.
✨Tip Number 4
Research the company culture and values of the social media company. Tailoring your approach to align with their mission can set you apart and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Merchant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in community management, account management, or customer support. Emphasise any specific achievements related to seller engagement or educational programs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting sellers and your understanding of the e-commerce landscape. Mention your experience with webinars and community management, and how you can contribute to the company's goals.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, consider including examples of how you've successfully engaged with diverse audiences, particularly in German and English. This could be through previous roles or specific projects.
Highlight Cultural Relevance: Given the importance of localising content and communication, mention any experience you have in adapting materials for different cultural contexts. This will demonstrate your ability to connect with sellers in Germany effectively.
How to prepare for a job interview at Manning Global AG
✨Showcase Your Communication Skills
As the role requires excellent communication in both German and English, be prepared to demonstrate your language proficiency. Practice articulating your thoughts clearly and confidently, especially when discussing your past experiences in community management or seller support.
✨Highlight Relevant Experience
Make sure to emphasise any previous roles that involved community management, account management, or customer support. Share specific examples of how you engaged with sellers or customers and the impact of your efforts on their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle seller issues. Prepare scenarios where you successfully resolved conflicts or improved seller engagement, showcasing your organisational skills and ability to manage multiple tasks.
✨Demonstrate Cultural Awareness
Since the position involves localising content and ensuring cultural relevance, be ready to discuss your understanding of the German market and how you would tailor educational programs for sellers. This shows your commitment to supporting the community effectively.
