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- Tasks: Analyse moderation decisions and drive quality improvements in a fast-paced e-commerce environment.
- Company: Join a leading global social media company shaping the future of online interactions.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Make a real impact on moderation quality and enhance user experiences across platforms.
- Qualifications: Bachelor's degree and 3 years' experience in moderation quality or e-commerce analysis.
- Other info: Fast-paced role with potential for extension based on performance.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for our client, a global social media company, an EMEA Moderation Quality Assurance Specialist to join their business in the UK.
This role supports the company’s fast-growing e-commerce platform and focuses on moderation quality, policy accuracy, and operational excellence. The successful candidate will work in a high-pace environment analysing moderation decisions, identifying quality gaps, and driving continuous improvement across moderation operations.
Responsibilities
- Perform daily quality assessments of moderation decisions across sellers, products, and content.
- Analyse moderation accuracy, quality metrics, and trends across multiple content categories.
- Conduct root cause analysis (RCA) on quality issues and provide clear, actionable insights.
- Support the development and optimisation of quality standards, KPIs, and inspection processes.
- Work closely with cross-functional teams including policy, operations, and external partners.
- Prepare quality reports and contribute to calibration activities to ensure consistency.
Requirements
- Bachelor’s degree or equivalent practical experience.
- Minimum 3 years’ hands-on experience in moderation quality, trust & safety, or e-commerce quality analysis.
- Strong analytical skills with experience working with metrics, dashboards, and Excel.
- Proven ability to work in fast-paced, high-volume environments.
- Excellent written and verbal communication skills in English.
- Experience working with BPO or external operations teams is advantageous.
Preferred Skills
- Experience in e-commerce, online marketplaces, or platform governance.
- Exposure to moderation policy development or enforcement.
EMEA Moderation Quality Assurance Specialist employer: Manning Global AG
Contact Detail:
Manning Global AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Moderation Quality Assurance Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in moderation or quality assurance. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've tackled quality issues in the past and share specific examples of your work with metrics and dashboards.
✨Tip Number 3
Showcase your passion for e-commerce and moderation! When you get the chance, talk about trends you've noticed in moderation quality and how you think they can be improved. This will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it shows you're serious about joining our team!
We think you need these skills to ace EMEA Moderation Quality Assurance Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the EMEA Moderation Quality Assurance Specialist role. Highlight your experience in moderation quality and any relevant analytical skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about moderation quality and how your skills can contribute to our fast-paced environment. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills: Since this role involves a lot of analysis, make sure to showcase your analytical skills in your application. Mention any experience you have with metrics, dashboards, or Excel. We’re keen to see how you can drive continuous improvement!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Manning Global AG
✨Know Your Stuff
Make sure you understand the ins and outs of moderation quality and e-commerce. Brush up on key metrics, trends, and any relevant policies. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and how you've used metrics to drive improvements in past roles. Bring examples of dashboards or reports you've created, as this will demonstrate your hands-on experience and analytical prowess.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to analyse a moderation issue or quality gap. Practice articulating your thought process clearly and logically, as this will highlight your problem-solving skills and ability to think on your feet.
✨Communicate Effectively
Since excellent communication is key for this role, practice explaining complex ideas in simple terms. Be prepared to discuss how you've collaborated with cross-functional teams in the past, as this will showcase your teamwork and interpersonal skills.
