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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch sales support and effective communication across departments.
- Company: MANN+HUMMEL is a leader in motor vehicle manufacturing, committed to innovation and excellence.
- Benefits: Enjoy a full-time role with opportunities for personal development and a supportive team environment.
- Why this job: Join a culture of growth and collaboration, making a real impact on sales and customer satisfaction.
- Qualifications: Confident communicator with sales expertise, analytical skills, and the ability to thrive under pressure.
- Other info: Ideal for those seeking a mid-senior level position in a fast-paced industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Role Summary
- Daily management & supervision of the Sales Excellence / Support team.
- Act as an active member of the Sales Excellence / Support department, communicating with all aftermarket sales functions and supporting the team and Sales Excellence Manager daily.
- Develop external sales team / sales excellence relationships – suggest new ways of working to benefit sales.
- Provide first‑class sales support and decision-making to help maintain and expand the UK/IRE Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
- Act as a bridge between Sales, Marketing, Product and Customer Service.
Main Tasks
- Supervise daily team activities; assign tasks, monitor and develop individual performance, track KPIs.
- Administration and reporting to identify growth opportunities and areas of improvement.
- Evaluate and maintain ERP and CRM systems.
- Customer backorder list preparation and inter‑company order book reviews to support departmental KPIs.
- Collaborate with stakeholders for cash flow, receivables and payables management.
- Liaise and communicate with warehouse and other business stakeholders daily.
- Manage customer concerns, complaints, returns and credit arrangements (end‑to‑end process).
- Coordinate with Group regarding routine enquiries and instructions.
- Implement new ideas, streamline processes, and best practices; engage in departmental and company initiatives and projects.
- Coordinate cover and cross‑training for key tasks across the team.
- Provide tools, content and training to cover absences and high‑demand periods.
- Monitor KPIs, forecast accuracy, and analyse data for management decisions.
- Lead team queries, provide solutions, and serve as escalation point for immediate support.
- Embody a continuous growth mindset in learning and development.
Your Profile
- Confident communicator (internal and external, written and verbal).
- Professional and mature attitude.
- Analytical and proactive.
- Adherence to direction from management.
- Decide quickly & accurately under pressure.
- Positive and engaging mindset.
- Persuasive but firm.
- Expertise in sales department.
- Ability to deal with pressure.
- Concern for accuracy and quality.
- Customer‑focused.
Experience
- MRP and purchasing experience.
- Ability to work on own initiative and as part of a team.
- Skilled in prioritising own workload.
- Confident in seeking support/advice.
- SAP.
- Salesforce.
- Experience communicating/liaising with external customers.
- Responsible for personal development.
- Excellent autonomous planning/organisational skills.
- Good interpersonal, networking, liaison skills.
- Appreciates benefits of team working.
- Experience in similar role.
- Supportive team member.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Customer Service and Sales – Motor Vehicle Manufacturing industry.
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Sales Support Supervisor employer: MANN+HUMMEL
Contact Detail:
MANN+HUMMEL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Supervisor
✨Tip Number 1
Familiarise yourself with MANN+HUMMEL's products and services. Understanding their offerings will help you communicate effectively with both internal teams and external customers, showcasing your knowledge during discussions.
✨Tip Number 2
Network with current employees or industry professionals who have experience in sales support roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a team or improved processes in previous roles. Highlighting your leadership skills and ability to drive results will resonate well with the hiring managers.
✨Tip Number 4
Demonstrate your analytical skills by being ready to discuss how you've used data to make decisions in past positions. This aligns with the role's focus on monitoring KPIs and making informed choices to support sales growth.
We think you need these skills to ace Sales Support Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and team management. Use keywords from the job description, such as 'Sales Excellence', 'customer focused', and 'decision making under pressure' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed teams or improved sales processes in the past.
Showcase Your Communication Skills: Since the role requires confident communication, ensure that your application reflects your written communication skills. Be clear, concise, and professional in your language, demonstrating your ability to communicate effectively with both internal and external stakeholders.
Highlight Analytical Abilities: Given the emphasis on monitoring KPIs and analysing data, include examples in your application that showcase your analytical skills. Discuss any experience you have with ERP and CRM systems, and how you've used data to drive decisions in previous roles.
How to prepare for a job interview at MANN+HUMMEL
✨Showcase Your Leadership Skills
As a Sales Support Supervisor, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully supervised or motivated a team in the past.
✨Demonstrate Your Analytical Abilities
The role requires strong analytical skills. Be ready to talk about how you've used data to make decisions or improve processes in previous positions. Highlight any experience with ERP or CRM systems.
✨Communicate Effectively
Since the job involves liaising with various departments, practice clear and concise communication. Prepare to give examples of how you've effectively communicated with both internal teams and external customers.
✨Emphasise Your Customer Focus
This position embodies the voice of the customer. Be prepared to discuss how you've handled customer concerns or complaints in the past and how you ensure customer satisfaction in your work.
