At a Glance
- Tasks: Manage customer service platforms and enhance after-sales support for fleet customers.
- Company: Join a dynamic team at a leading machinery company focused on customer satisfaction.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Work in a friendly, purposeful team with great career growth potential.
- Why this job: Make a real difference by driving exceptional service and building strong customer relationships.
- Qualifications: Strong communication skills and ability to manage a small team; technical knowledge is a plus.
The predicted salary is between 40500 - 49500 £ per year.
Key tasks and responsibilities:
- To develop and grow our GFKA after sales (parts, service and services) business by collaborating with the BDM - National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level.
- Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes).
- Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform).
- Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes.
- Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes.
- ‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s).
- Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.).
- Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of service works, repair works, campaign works, warranty works, and warranty administration.
Skills and Experience:
- Good communication, organisational, and basic IT skills.
- Ability to manage a small team of people/field based engineers.
- Technical knowledge of machinery, engineering and would be beneficial to have knowledge of Manitou products.
- Able to work under own initiative.
- Working in a technical environment desirable but not essential.
- Google suite experience desirable but not essential.
- Ability to work within a very friendly, personable but purposeful team.
- Open, honest, hardworking team player of high integrity and able to communicate effectively both internally and externally.
Customer Service Platform Manager MUK employer: Manitou
As a Workshop Technician at our Mawsley depot, you will join a dynamic team dedicated to maintaining and repairing essential machinery, ensuring a safe and efficient work environment. We pride ourselves on fostering a supportive work culture that encourages professional growth through ongoing training and development opportunities, while also offering competitive benefits and a commitment to employee well-being. Located in the heart of Northampton, our facility provides a collaborative atmosphere where your skills will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Platform Manager MUK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Manitou. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Manitou before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Platform Manager MUK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Manitou:Your cover letter is your chance to shine! Tell us why you want to work at Manitou specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Manitou!
How to prepare for a job interview at Manitou
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
