At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage service engineers efficiently.
- Company: Dynamic company focused on exceptional service and teamwork.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Exciting opportunities for personal development and industry experience.
- Why this job: Join us to make a real difference in customer satisfaction and service excellence.
- Qualifications: Strong communication skills and mechanical knowledge preferred.
The predicted salary is between 35000 - 45000 € per year.
To deliver an exceptional level of customer service through effective co-ordination of Service Engineers and other resources, ensuring that all jobs are completed in a very efficient and timely manner. To utilise your mechanical knowledge and experience to effectively allocate Engineers with consideration to their competence levels and experience. To proactively manage and progress repairs using the resources available to you and engaging the services of specialists, where required. Engage regularly with customers, both existing, dormant and or new and develop a relationship with the view of building the service revenue stream. To pursue all departmental revenue opportunities. Manage the companies health and safety requirements.
Main Tasks, Responsibilities & Authorities
- Manage and work in accordance of departmental Health, Safety, Environmental and quality aspects in-line with company policy & UK Law.
- Deal professionally and timely regarding all departmental performance concerns and identify development opportunities.
- Maximise revenue opportunities on all work streams by using all available resources.
- Proactively visit customers to either generate work or deal with enquiries or complaints.
- Produce weekly performance KPI’s for the department.
- Monitor, review, and report monthly financial performance.
- Attend monthly company management meetings, attend, as required, manufacturers service meetings.
- Distribute work to departmental resources according to priority.
- Manage the service admin team and ensure they follow company procedures and expectations.
- Ensure all purchase and sales invoices are dealt with in a timely manner.
- Manage all engineers on a daily basis.
- Ensure engineers utilisation is kept to a high level.
- Recruit new and manage any concerns or under performance.
- Follow Company processes and to escalate any situation that is beyond your line of authority.
- Work collaboratively with all internal departments & stakeholders.
- Any other duties that may be reasonably requested by your manager.
Key Skills & Competencies
- Excellent communication and negotiation skills.
- The ability to make decisions without recourse to others.
- Problem solving skills, including priority setting.
- The ability to work as a team member, whilst maintaining independence.
- The ability to promote and maintain healthy working relationships.
- Business, commercial, financial & customer focus.
- Good telephone manner and customer service skills.
- High level of understanding of mechanics and associated terminology.
- Reliable, honest and trustworthy.
- Flexible & Resilient.
- Strong sense of ownership and enthusiastic work ethic.
Required Knowledge & Experience
- Education / Professional Qualifications required for the position: NVQ Level 3 in Plant Maintenance – time served (not essential).
- IOSH Managing Safely (Not essential).
- 3 years industry related supervisory or management experience (Desired).
- Commercial awareness, including Profit & Loss.
- PC literate, including Dealer Management Systems.
- Knowledge of Google Sheets and Docs or Microsoft equivalent.
- Hold a full driving licence.
Location: United Kingdom - Northampton
Service Manager in Northampton employer: MANITOU Group
As a Service Manager in Northampton, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. Our company fosters a collaborative culture where your mechanical expertise is valued, and you will have ample opportunities for professional growth while maximising revenue streams. With a strong commitment to health and safety, we ensure that our employees are supported and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your mechanical knowledge and experience. Share specific examples of how you've effectively managed teams and maximised revenue opportunities in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies directly, even if they’re not advertising a position. Express your interest in their service department and how you can contribute to their success.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're genuinely interested in working with us. So, don’t hesitate – get your application in and let’s get the conversation started!
We think you need these skills to ace Service Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service expertise, mechanical knowledge, and any relevant management experience to show us you're the right fit for the Service Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering exceptional customer service. Share specific examples of how you've successfully managed teams or resolved customer issues in the past to grab our attention.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've effectively solved problems or improved processes. We love candidates who can think on their feet and make decisions independently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MANITOU Group
✨Know Your Mechanics
Brush up on your mechanical knowledge and terminology before the interview. Be ready to discuss how your experience aligns with the technical aspects of the role, especially when it comes to allocating engineers based on their skills.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your communication and negotiation skills, as these are crucial for building service revenue streams and handling enquiries or complaints.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or managed performance concerns. Be ready to discuss how you prioritise tasks and make decisions independently, as this will show your capability to manage the service admin team effectively.
✨Understand Financial Performance
Familiarise yourself with key performance indicators (KPIs) and financial metrics relevant to the role. Be prepared to discuss how you would monitor and report on departmental performance, showcasing your commercial awareness and ability to maximise revenue opportunities.
