At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage service operations efficiently.
- Company: Dynamic company focused on exceptional service and teamwork.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to develop skills in a fast-paced, collaborative setting.
- Why this job: Join us to make a real difference in customer satisfaction and service excellence.
- Qualifications: Experience in management and strong mechanical knowledge preferred.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities include delivering an exceptional level of customer service through effective co-ordination of Service Engineers and other resources, ensuring that all jobs are completed efficiently and timely. Utilise mechanical knowledge and experience to allocate Engineers based on their competence levels and experience. Proactively manage and progress repairs using available resources and engage specialists when required.
Engage regularly with customers, both existing and new, to develop relationships aimed at building the service revenue stream and pursue all departmental revenue opportunities. Manage the company's health and safety requirements and work in accordance with departmental Health, Safety, Environmental and quality aspects in line with company policy and UK Law.
Deal professionally and timely with all departmental performance concerns and identify development opportunities. Maximise revenue opportunities on all work streams by using all available resources. Proactively visit customers to generate work or address enquiries or complaints. Produce weekly performance KPIs for the department and monitor, review, and report monthly financial performance.
Attend monthly company management meetings and manufacturers service meetings as required. Distribute work to departmental resources according to priority. Manage the service admin team to ensure adherence to company procedures and expectations. Ensure all purchase and sales invoices are processed in a timely manner. Manage all engineers daily and ensure high levels of utilisation.
Recruit new staff and manage any concerns or under-performance. Follow company processes and escalate situations beyond your authority. Work collaboratively with all internal departments and stakeholders. Perform any other duties reasonably requested by your manager.
Required skills include excellent communication and negotiation skills, decision-making ability, problem-solving skills, and the ability to work as a team member while maintaining independence. A strong focus on business, commercial, financial, and customer needs is essential, along with a good telephone manner and customer service skills. A high level of understanding of mechanics and associated terminology is required, along with reliability, honesty, and trustworthiness. Flexibility, resilience, a strong sense of ownership, and an enthusiastic work ethic are also important.
Required Knowledge & Experience: NVQ Level 3 in Plant Maintenance (not essential), IOSH Managing Safely (not essential), and 3 years of industry-related supervisory or management experience (desired). Additional important requirements include knowledge of Google Sheets and Docs or Microsoft equivalent and holding a full driving licence.
Service Manager in Northampton employer: Manitou Bf
As a Service Manager at our company, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. We offer a supportive culture that encourages collaboration and innovation, alongside opportunities for professional growth through training and mentorship. Located in a vibrant area, our company provides a unique advantage with easy access to local amenities and a strong community focus, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get proactive with your applications! Instead of just waiting for job postings, consider reaching out directly to companies you admire. A friendly email expressing your interest can go a long way in getting noticed.
✨Tip Number 3
Prepare for interviews by brushing up on your mechanical knowledge and customer service skills. Be ready to share examples of how you've effectively managed teams and resolved issues in the past – this will show you're the right fit for the role!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Service Manager in Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've effectively coordinated teams and resources to ensure jobs are completed efficiently. Share specific examples that demonstrate your ability to engage with customers and build lasting relationships.
Demonstrate Your Mechanical Knowledge:Since the role requires a solid understanding of mechanics, don’t shy away from showcasing your technical expertise. We’re keen to know how you’ve used your mechanical knowledge to allocate tasks based on engineers' skills and experience. This will help us see how you can contribute to our team.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention how you've proactively managed repairs and engaged specialists when needed. This shows us that you’re not just reactive but also forward-thinking, which is crucial for maximising revenue opportunities.
Keep It Professional and Personal:While we appreciate professionalism, we also value personality! Make sure your application reflects who you are. Use a friendly tone while maintaining professionalism, and don’t forget to apply through our website. We can’t wait to hear from you!
How to prepare for a job interview at Manitou Bf
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge and terminology. The role requires a solid understanding of mechanics, so be prepared to discuss your experience and how it relates to the job. Think about specific examples where you've successfully managed repairs or allocated resources effectively.
✨Showcase Your Customer Service Skills
Since the role involves engaging with customers regularly, be ready to share examples of how you've built relationships and handled complaints in the past. Highlight your communication and negotiation skills, as these will be key in delivering exceptional customer service.
✨Demonstrate Leadership Qualities
As a Service Manager, you'll need to manage engineers and the service admin team. Prepare to discuss your supervisory experience and how you've motivated teams in the past. Think about times when you've had to make tough decisions or resolve performance issues.
✨Be Ready for Problem Solving
The interviewers will likely want to see how you approach problem-solving and prioritisation. Come equipped with examples of challenges you've faced in previous roles and how you overcame them. This will show your ability to think on your feet and manage multiple tasks efficiently.
