At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage service engineers efficiently.
- Company: Join a dynamic company focused on exceptional service and teamwork.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work in a fast-paced environment with a focus on safety and quality.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in management or supervisory roles, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
To deliver an exceptional level of customer service through effective co-ordination of Service Engineers and other resources, ensuring that all jobs are completed in a very efficient and timely manner. To utilise your mechanical knowledge and experience to effectively allocate Engineers with consideration to their competence levels and experience. To proactively manage and progress repairs using the resources available to you and engaging the services of specialists, where required. Engage regularly with customers, both existing, dormant and new, and develop a relationship with the view of building the service revenue stream. To pursue all departmental revenue opportunities. Manage the company's health and safety requirements.
Main Tasks, responsibilities & authorities:
- Manage and work in accordance with departmental Health, Safety, Environmental and quality aspects in-line with company policy & UK Law.
- Deal professionally and timely regarding all departmental performance concerns and identify development opportunities.
- Maximise revenue opportunities on all work streams by using all available resources.
- Proactively visit customers to either generate work or deal with enquiries or complaints.
- Produce weekly performance KPI’s for the department.
- Monitor, review, and report monthly financial performance.
- Attend monthly company management meetings, attend, as required, manufacturers service meetings.
- Distribute work to departmental resources according to priority.
- Manage the service admin team and ensure they follow company procedures and expectations.
- Ensure all purchase and sales invoices are dealt with in a timely manner.
- Manage all engineers on a daily basis.
- Ensure engineers' utilisation is kept to a high level.
- Recruit new and manage any concerns or underperformance.
- Follow Company processes and escalate any situation that is beyond your line of authority.
- Work collaboratively with all internal departments & stakeholders.
- Any other duties that may be reasonably requested by your manager.
Key Skills & Competencies:
- Excellent communication and negotiation skills.
- The ability to make decisions without recourse to others.
- Problem-solving skills, including priority setting.
- The ability to work as a team member, whilst maintaining independence.
- The ability to promote and maintain healthy working relationships.
- Business, commercial, financial & customer focus.
- Good telephone manner and customer service skills.
- High level of understanding of mechanics and associated terminology.
- Reliable, honest and trustworthy.
- Flexible & Resilient.
- Strong sense of ownership and enthusiastic work ethic.
Required knowledge & experience:
- NVQ Level 3 in Plant Maintenance – time served (not essential).
- IOSH Managing Safely (Not essential).
- 3 years industry-related supervisory or management experience (Desired).
- Commercial awareness, including Profit & Loss.
- PC literate, including Dealer Management Systems.
- Knowledge of Google Sheets and Docs or Microsoft equivalent.
- Hold a full driving licence.
Service Manager in Northampton employer: Manitou Americas
As a Service Manager at our company, you will thrive in a dynamic work environment that prioritises exceptional customer service and employee development. We offer a supportive culture that encourages collaboration and innovation, alongside opportunities for professional growth through training and mentorship. Located in a vibrant area, our company not only values your contributions but also provides a competitive benefits package to ensure a rewarding career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage with potential employers on social media. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in action! If you get the chance, offer to do a trial day or a project for the company. This gives them a taste of what you can bring to the table and helps you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, even if they’re not hiring. Express your interest and how you can add value to their team.
✨Tip Number 4
Keep it real during interviews! Be honest about your experiences and how you handle challenges. Employers appreciate authenticity, and it helps them see how you'd fit into their team.
We think you need these skills to ace Service Manager in Northampton
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your mechanical knowledge and experience in your application. We want to see how you can effectively allocate engineers and manage repairs, so don’t hold back on showcasing your relevant skills!
Be Customer-Focused:Since this role is all about delivering exceptional customer service, share examples of how you've built relationships with customers in the past. We love seeing candidates who understand the importance of customer engagement!
Keep It Professional:Your written application should reflect your professionalism. Use clear language and structure your application well. Remember, we’re looking for someone who can communicate effectively, so make sure your writing shines!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Manitou Americas
✨Know Your Stuff
Make sure you brush up on your mechanical knowledge and terminology. The role requires a solid understanding of mechanics, so be prepared to discuss your experience and how it relates to the job. Think about specific examples where you've successfully managed service engineers or resolved customer issues.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've built relationships with customers in the past and how you handle complaints. Role-playing with a friend can help you feel more confident.
✨Demonstrate Your Problem-Solving Abilities
Be ready to showcase your problem-solving skills during the interview. Think of scenarios where you've had to make quick decisions or prioritise tasks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Business Side
Familiarise yourself with basic financial concepts like Profit & Loss, as commercial awareness is important for this position. Be prepared to discuss how you've maximised revenue opportunities in previous roles and how you plan to do the same here.
