At a Glance
- Tasks: Support customers in temporary accommodation and manage properties for a safe living environment.
- Company: Join Maninplace, a compassionate organisation dedicated to helping those experiencing homelessness.
- Benefits: Enjoy competitive salary, mileage allowance, paid breaks, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Strong communication skills, basic DIY abilities, and a passion for helping others.
The predicted salary is between 27976 - 27976 £ per year.
Housing Officer (Days)
Location
Across Maninplace properties in the Borough of Telford & Wrekin
Salary
£27,976 per annum
Hours
- 40 hours per week | Shifts between 9:00am – 7:00pm | 1 weekend in 3
- Permanent | Full Time
Help people rebuild their lives – one home at a time.
At Maninplace, we believe everyone deserves a safe place to call home and the opportunity to move forward with dignity.
For more than 19 years, we've been supporting people experiencing homelessness and rough sleeping across Telford & Wrekin, helping them take positive steps towards independent living.
We're looking for a compassionate, practical and resilient
Housing Officer to join our Accommodation Team.
This is a varied, hands-on role where no two days are the same.
You'll manage our temporary accommodation, support customers to sustain their tenancies, and ensure our properties remain safe, welcoming and well maintained.
If you're someone who enjoys making a genuine difference while working independently as part of a supportive team, we'd love to hear from you.
What you'll be doing
As a Housing Officer, you'll be responsible for both property management and customer support, helping create safe accommodation and positive outcomes for the people we work with.
Your role will include
- Property & Accommodation Management
- Preparing accommodation for new customers, including cleaning, decorating and minor repairs.
- Carrying out regular property inspections and health & safety checks.
- Completing weekly fire safety checks and ensuring compliance.
- Undertaking minor maintenance and reporting larger repairs.
- Maintaining clean, safe and welcoming accommodation.
- Managing waste, recycling and monthly deep cleans.
- Recording utility meter readings and reporting any issues.
- Supporting Customers
- Welcoming customers into accommodation and helping them settle in.
- Developing and reviewing personalised accommodation plans.
- Supporting customers to build confidence and independent living skills.
- Helping customers manage rent, utilities and financial commitments.
- Completing tenancy reviews and promoting successful move-on outcomes.
- Signposting customers to specialist support services when needed.
- Safety & Community
- Responding professionally to anti-social behaviour.
- Promoting safe environments for customers, colleagues and neighbouring communities.
- Building positive relationships with local residents.
- Supporting vulnerable people with empathy, respect and professionalism.
- Administration & Teamwork
- Maintaining accurate customer and property records.
- Using Microsoft Office and internal systems confidently.
- Working collaboratively with colleagues across the organisation.
- Contributing ideas to improve services and customer outcomes.
What we're looking for
You'll be someone who enjoys practical work, is confident making decisions independently, and genuinely wants to help people achieve positive change.
Essential
- Experience working independently or as a lone worker.
- Strong organisational skills and the ability to manage your own workload.
- Basic DIY skills such as painting, decorating and assembling furniture.
- Excellent communication and interpersonal skills.
- Calm, professional and resilient under pressure.
- A person-centred, non-judgemental approach.
- Good IT skills including Microsoft Word, Outlook and Excel.
- GCSE (or equivalent) English and Maths.
- Full UK driving licence and access to your own vehicle with business insurance.
- Willingness to undertake an Enhanced DBS check.
Desirable
- Experience within housing, homelessness or supported accommodation services.
- Cleaning experience within residential, care or hospitality settings.
- Knowledge of Telford & Wrekin.
- Understanding of homelessness and complex needs.
- Knowledge of health, fire and safety in residential settings.
- Experience using CCTV systems.
Why join Maninplace?
Our people are at the heart of everything we do.
We know this role is rewarding but can also be challenging, which is why we're committed to supporting your wellbeing, development and career.
Benefits include
- Statutory annual leave
- An additional Recognition Day after one year's service
- Paid breaks taken on site
- Mileage allowance (45p per mile for work travel)
- DBS Update Service rebate
Following successful probation
- Company pension contributions
- Discounted local bus travel
- Short-term sickness pay
- Attendance reward scheme
Our Values
Everything we do is guided by our values
- Innovate
- We embrace new ideas and continuously improve our services.
- Accommodate
- We create safe, welcoming environments where people feel respected and supported.
- Motivate
- We empower customers and colleagues to grow in confidence, skills and wellbeing.
If these values resonate with you and you're passionate about making a real difference in your community, we'd love to receive your application.
Ready to apply?
If you're looking for a rewarding career where every day brings the opportunity to positively impact someone's future, apply today and become part of the Maninplace team.
Housing Officer Days in Telford employer: Maninplace Estate Community Interest Company
At Maninplace, we pride ourselves on being an exceptional employer dedicated to creating safe and welcoming homes for those in need. Our supportive work culture fosters personal growth and development, offering training opportunities and a range of benefits including a competitive salary, annual leave, and wellbeing support. Join our friendly team in Telford & Wrekin, where your contributions directly impact the lives of vulnerable individuals, making every day meaningful and rewarding.
Contact Details:
Maninplace Estate Community Interest Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer Days in Telford
✨Get Involved Locally
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✨Tap into Professional Networks
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✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Maninplace Estate Community Interest Company.
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We think you need these skills to ace Housing Officer Days in Telford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Maninplace Estate Community Interest Company. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Officer Days, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Maninplace Estate Community Interest Company
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Maninplace Estate Community Interest Company. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
