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- Tasks: Manage ocean export shipments and build strong client relationships.
- Company: Growing freight forwarding business in Birmingham with a dynamic environment.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal development.
- Other info: Fast-paced role with excellent career growth potential.
- Why this job: Join a forward-thinking company and tackle exciting challenges in logistics.
- Qualifications: Experience in freight forwarding and strong communication skills required.
The predicted salary is between 31000 - 34000 £ per year.
We're currently working with a well-established, growing Freight Forwarding business based in Birmingham, who are looking to bring in an Ocean Export Coordinator to support their expanding operations team. This is a customer-facing role, focused on managing export shipments end-to-end while building strong relationships with clients and overseas agents. If you are motivated by a busy, dynamic environment, enjoy taking on challenges, and are keen to join a business that supports development and forward-thinking, this is a great opportunity.
The role will involve:
- Managing ocean export shipments from booking through to completion
- Coordinating with shipping lines, hauliers, and overseas agents
- Handling documentation and ensuring everything is accurate and up to date
- Providing quotations and supporting on pricing where needed
- Acting as a key point of contact for customers, resolving queries and keeping them updated
What they’re looking for:
- Previous experience within freight forwarding
- Some exposure to export operations or a strong understanding of the process
- Good communication skills and a customer-focused approach
- Comfortable working in a fast-paced, team environment
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)
Ocean Export Customer Services Coordinator employer: MANIFEST RECRUITMENT
Contact Detail:
MANIFEST RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Customer Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Show them you understand their business and how you can contribute, especially in managing ocean export shipments.
✨Tip Number 3
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who thrive in dynamic environments, just like the Ocean Export Customer Services Coordinator role.
We think you need these skills to ace Ocean Export Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ocean Export Customer Services Coordinator role. Highlight your experience in freight forwarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for the challenges ahead. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills: Since this role is customer-facing, it's crucial to demonstrate your communication skills in your application. Whether it's through your CV or cover letter, make sure to convey your ability to build strong relationships and resolve queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at MANIFEST RECRUITMENT
✨Know Your Stuff
Make sure you brush up on your knowledge of ocean export processes and freight forwarding. Familiarise yourself with key terms and the end-to-end shipment process, as this will show your potential employer that you're serious about the role.
✨Show Off Your Communication Skills
Since this is a customer-facing role, practice articulating how you've successfully managed client relationships in the past. Be ready to share examples of how you've resolved queries or handled difficult situations, as this will highlight your customer-focused approach.
✨Get Comfortable with Tech
If you have experience with Cargowise, make sure to mention it! If not, be prepared to discuss your proficiency with Microsoft Office and any other relevant systems. Showing that you're tech-savvy can give you an edge in a fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s operations and future plans. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.