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- Tasks: Manage European road freight shipments from quote to delivery, ensuring top-notch customer service.
- Company: Dynamic European Road Freight Forwarder based in Felixstowe.
- Benefits: Competitive salary, full-time role, and opportunities for career growth.
- Other info: Be part of a supportive team with a focus on professional development.
- Why this job: Join a fast-paced environment and make an impact in logistics and customer relations.
- Qualifications: Experience in freight forwarding and strong communication skills required.
The predicted salary is between 35000 - 38000 £ per year.
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential:
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable:
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
Shipping/ Freight Coordinator (Permanent) in Felixstowe employer: MANIFEST RECRUITMENT LTD
Contact Detail:
MANIFEST RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shipping/ Freight Coordinator (Permanent) in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their approach to European road freight and think about how your skills can add value. We want you to shine!
✨Tip Number 3
Practice your negotiation skills! Since this role involves negotiating with hauliers and customers, being able to demonstrate your confidence in this area during interviews will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Shipping/ Freight Coordinator (Permanent) in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shipping/Freight Coordinator role. Highlight your experience in freight forwarding and logistics, and don’t forget to showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about European road freight operations and how your skills align with our needs. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Negotiation Skills: Since negotiation is key in this role, make sure to mention any relevant experiences where you've successfully negotiated rates or services. We’re looking for confident negotiators who can build strong relationships with customers and suppliers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at MANIFEST RECRUITMENT LTD
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Understand the ins and outs of import/export procedures, and be ready to discuss how you've managed shipments in the past. This will show that you're not just a good fit for the role, but that you genuinely know what you're talking about.
✨Show Off Your Negotiation Skills
Since negotiating rates and service options is key in this role, prepare some examples of successful negotiations you've conducted before. Think about how you can demonstrate your confidence and ability to secure the best deals while maintaining strong relationships with hauliers and customers.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share specific instances where you've gone above and beyond to keep customers updated or resolve issues quickly. Highlighting your strong communication skills will help you stand out as someone who can build and maintain solid relationships.
✨Stay Organised and Proactive
This role requires juggling multiple shipments and deadlines, so come prepared to discuss how you stay organised under pressure. Share your strategies for managing time effectively and ensuring that all shipment details are accurate. This will show that you can take ownership of your responsibilities and deliver results.