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- Tasks: Manage ocean export shipments and build strong client relationships.
- Company: Established freight forwarding business in Birmingham with a dynamic environment.
- Benefits: Competitive salary, bonus scheme, 22 days holiday, and career progression.
- Other info: Office-based role with flexible hours after probation.
- Why this job: Join a supportive team and develop your skills in a fast-paced industry.
- Qualifications: Experience in freight forwarding and strong communication skills required.
The predicted salary is between 31000 - 34000 £ per year.
We're currently working with a well-established, growing Freight Forwarding business based in Birmingham, who are looking to bring in an Ocean Export Coordinator to support their expanding operations team. This is a customer-facing role, focused on managing export shipments end-to-end while building strong relationships with clients and overseas agents.
If you are motivated by a busy, dynamic environment, enjoy taking on challenges, and are keen to join a business that supports development and forward-thinking, this is a great opportunity.
The role will involve:
- Managing ocean export shipments from booking through to completion
- Coordinating with shipping lines, hauliers, and overseas agents
- Handling documentation and ensuring everything is accurate and up to date
- Providing quotations and supporting on pricing where needed
- Acting as a key point of contact for customers, resolving queries and keeping them updated
What they’re looking for:
- Previous experience within freight forwarding
- Some exposure to export operations or a strong understanding of the process
- Good communication skills and a customer-focused approach
- Comfortable working in a fast-paced, team environment
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)
Additional info:
- Office-based role
- Working hours: 8:30-5 (with flexibility after probation)
- 22 days holiday + bank holidays
- Bonus scheme + strong progression opportunities
This is a great opportunity for someone looking to build on their experience and develop further within a supportive, growing business.
Ocean Export Customer Services Coordinator in Birmingham employer: MANIFEST RECRUITMENT LTD
Contact Detail:
MANIFEST RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Customer Services Coordinator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they handle ocean exports. This will help you tailor your answers and show you’re genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role is customer-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Ocean Export Customer Services Coordinator role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Ocean Export Customer Services Coordinator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ocean Export Customer Services Coordinator role. Highlight your previous experience in freight forwarding and any exposure to export operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our dynamic team. Don't forget to mention your customer-focused approach and communication skills!
Showcase Relevant Skills: When filling out your application, be sure to showcase your confidence with Microsoft Office and any experience with Cargowise. We love seeing candidates who are comfortable with technology and can handle documentation accurately.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our supportive, growing business!
How to prepare for a job interview at MANIFEST RECRUITMENT LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of ocean export processes and freight forwarding. Familiarise yourself with key terms and the end-to-end shipment process, as this will show your potential employer that you're serious about the role.
✨Show Off Your Communication Skills
Since this is a customer-facing role, practice how you articulate your thoughts clearly and confidently. Think of examples where you've successfully resolved customer queries or built strong relationships, as these will be great to share during the interview.
✨Be Ready for a Fast-Paced Environment
Prepare to discuss how you handle pressure and manage multiple tasks simultaneously. Share specific instances from your past experience where you thrived in a busy setting, as this will demonstrate your ability to adapt and succeed in their dynamic environment.
✨Get Familiar with Tech Tools
If you have experience with Microsoft Office or Cargowise, make sure to highlight it. If not, consider doing a quick online tutorial to get a basic understanding. Showing that you're tech-savvy can give you an edge in this role.