Sea Freight Export Operator/Supervisor in Feltham

Sea Freight Export Operator/Supervisor

Location

Feltham

Reporting to

Operations Director

We are recruiting on behalf of our client, a well-established International Freight Forwarding Company, for an experienced Sea Freight Export Operator/Supervisor.

THE ROLE

SEA Export Operator.

• Ideally 5+ years' experience in the industry.
• CDS Export experience — full capability.
• No more than 2 jobs in the last 5 years.

PERSON SPECIFICATION

The successful candidate will need to demonstrate the following skills, qualities and attributes:

• Strong organisational and time-management skills, with the ability to prioritise tasks, manage a busy workload and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the confidence to communicate clearly and professionally with customers, suppliers, airlines, overseas agents and internal colleagues.
• A professional and courteous telephone manner, with the ability to handle enquiries efficiently and provide a consistently high level of customer service.
• Reliable and punctual, with excellent timekeeping and a responsible approach to attendance and working hours.
• Exceptional attention to detail, ensuring that documentation, Customs information, shipment details and customer instructions are completed accurately.
• Good day-to-day problem-solving skills, with the ability to identify issues, use initiative and find practical solutions to keep shipments moving and minimise delays.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook, with the ability to create and maintain accurate records, spreadsheets, documents and email correspondence.
• A positive, proactive and adaptable attitude, with a willingness to support colleagues and respond constructively to changing priorities.
• Eager to learn and develop, with the ability to absorb new information, systems, processes and industry requirements.
• A professional approach to work, maintaining appropriate standards of conduct, presentation, confidentiality and customer care.
• Able to work effectively both independently and as part of a team, taking ownership of tasks while contributing to the wider department.
• Calm and resilient under pressure, with the ability to manage multiple priorities without compromising accuracy or service levels.
• Due to the location and/or working hours of the role, the successful candidate must be able to drive and have reliable transport to travel to and from the workplace.
• JOB SPECIFICATION — SEAFREIGHT EXPORT

The successful candidate will be able to manage and complete an airfreight export job from start to finish, including:

• Contacting shippers.
• Arranging collections.
• Negotiating with airlines to achieve maximum margins.
• Completing Customs entries and demonstrating knowledge of more complex procedure codes, including IPR, bonded shipments and export licensing.
• Using our client's Customs software.
• Providing quotations and demonstrating an understanding of current market rates.
• Maintaining high levels of customer service throughout, including providing agents with post-flight information and departure advice.
• Applying strong day-to-day problem-solving skills, proactively identifying issues as they arise and finding practical, effective solutions to ensure shipments progress smoothly.
• Providing a reliable safety net to ensure that nothing is overlooked or missed.
• Working effectively within a fast-paced environment while maintaining strong email management and prompt response times.
• Communicating confidently and professionally, both verbally and in writing, with a wide range of external customers, agents and internal stakeholders.

Salary

Market competitive.

Working hours