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- Tasks: Manage European road freight from quote to delivery, ensuring top-notch customer service.
- Company: Dynamic logistics company based in Felixstowe with a focus on growth.
- Benefits: Competitive salary, full-time role, and opportunities for career advancement.
- Other info: Ideal for proactive individuals who thrive under pressure and love building relationships.
- Why this job: Join a fast-paced environment and make an impact in the logistics industry.
- Qualifications: Experience in freight forwarding and strong communication skills required.
The predicted salary is between 35000 - 38000 £ per year.
Salary: £35k - £38k
Department: European Road Freight Operations
Reports to: Operations Manager
Location: Felixstowe Office Based
Role Type: Full-time
Role Purpose
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential:
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable:
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
European Road Freight Forwarder in Suffolk employer: Manifest Recruitment Limite
Contact Detail:
Manifest Recruitment Limite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Road Freight Forwarder in Suffolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the freight forwarding industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can confidently explain your experience and what you bring to the table. Tailor your pitch to highlight your skills in customer service and negotiation.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the European Road Freight Forwarder position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace European Road Freight Forwarder in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the European Road Freight Forwarder role. Highlight your experience in freight forwarding and logistics, and don’t forget to showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention any relevant experience with European road freight operations and your knack for negotiation.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve customer satisfaction or negotiate better rates? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Manifest Recruitment Limite
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Understand the ins and outs of import/export procedures, and be ready to discuss your previous experiences in freight forwarding. This will show that you're not just a candidate, but someone who knows the industry well.
✨Show Off Your Negotiation Skills
Since negotiating rates and service options is a big part of the role, prepare some examples of successful negotiations you've handled in the past. Think about how you managed to secure better rates or improved services for your customers. This will demonstrate your confidence and ability to handle supplier relationships.
✨Customer Service is Key
Be ready to talk about how you've built strong relationships with customers in your previous roles. Share specific instances where you went above and beyond to resolve issues or keep clients updated. This will highlight your strong customer service skills, which are essential for this position.
✨Stay Organised and Proactive
Prepare to discuss how you manage multiple shipments and deadlines effectively. Bring examples of how you've stayed organised under pressure and solved problems quickly. This will show that you can take ownership of shipments and customer accounts, which is crucial for success in this role.