Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage European road freight from quote to delivery, ensuring top-notch customer service.
- Company: Dynamic European Road Freight Forwarder based in Felixstowe.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to build relationships and grow customer accounts in a thriving sector.
- Why this job: Join a fast-paced industry and make a real impact on logistics operations.
- Qualifications: Experience in freight forwarding and strong communication skills required.
The predicted salary is between 35000 - 38000 £ per year.
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential:
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable:
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
Locations
Shipping/ Freight Coordinator (Permanent) in Felixstowe, Suffolk employer: Manifest Recruitment Limite
Contact Detail:
Manifest Recruitment Limite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shipping/ Freight Coordinator (Permanent) in Felixstowe, Suffolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the freight and logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, make sure you can confidently explain your experience in freight forwarding and how you can add value to their team. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Shipping/ Freight Coordinator (Permanent) in Felixstowe, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shipping/Freight Coordinator role. Highlight your experience in freight forwarding and logistics, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to managing shipments and negotiating with suppliers. We love a good story!
Show Off Your Attention to Detail: In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, as it reflects the attention to detail we need in our operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Manifest Recruitment Limite
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Understand the ins and outs of import/export procedures, and be ready to discuss how you've managed shipments in the past. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Show Off Your Negotiation Skills
Since negotiating rates and service options is a big part of the job, prepare some examples of successful negotiations you've handled before. Think about how you can demonstrate your confidence and ability to secure the best deals for both customers and suppliers.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share specific instances where you've gone above and beyond to keep customers happy or resolved issues quickly. This will highlight your strong communication skills and your commitment to excellent service.
✨Demonstrate Your Organisational Skills
The role requires managing multiple shipments and deadlines, so come prepared with examples of how you've successfully juggled various tasks in the past. Discuss any tools or methods you use to stay organised and ensure timely shipment handling.