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For Companies At a Glance
- Tasks: Manage European road freight from quote to delivery, ensuring top-notch customer service.
- Company: Join a leading logistics company with a focus on innovation and teamwork.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for personal and professional development.
- Why this job: Be part of a vital industry, making a real impact on global trade.
- Qualifications: Experience in logistics or freight forwarding and strong communication skills.
The predicted salary is between 35000 - 38000 £ per year.
Salary: £35k - £38k
Department: European Road Freight Operations
Reports to: Operations Manager
Location: Felixstowe Office Based
Role Type: Full-time
Role Purpose
To manage European road freight movements from quotation through to delivery, ensuring excellent customer service, strong supplier negotiation, accurate administration and profitable account management. This role involves operating trailers, quoting customers, arranging transport, negotiating with hauliers and partners, and helping retain and grow a portfolio of customers.
Key Responsibilities
- Arrange and manage European import and export road freight shipments, including part loads and full loads.
- Operate trailers efficiently, ensuring collections and deliveries are planned, monitored and completed correctly.
- Prepare accurate and competitive customer quotations while protecting company margin.
- Negotiate rates and service options with hauliers, agents and European partners.
- Keep customers updated throughout the shipment process and deal professionally with queries or issues.
- Build strong working relationships with customers, hauliers and internal teams.
- Manage and support a portfolio of customers.
- Ensure shipment details, costs, charges and customer records are updated accurately on internal systems.
- Work closely with customs, sales and operations colleagues to deliver an integrated service.
- Resolve delays, service issues and supplier problems quickly and communicate clearly.
- Maintain commercial awareness on all jobs, including margin, additional charges and cost control.
Skills and Experience
Essential:
- Experience in freight forwarding, transport or logistics.
- Good understanding of European road freight operations.
- Strong customer service and communication skills.
- Confident negotiator with customers and suppliers.
- Good attention to detail and administration.
- Ability to manage multiple shipments and deadlines.
- Commercial awareness and understanding of margin.
Desirable:
- Experience with European trailer operations.
- Knowledge of import/export procedures and customs requirements.
- Knowledge of Sea Freight.
- Experience managing customer accounts or portfolios.
- Existing haulier or European partner relationships.
Personal Qualities
The ideal candidate will be organised, proactive, commercially minded and confident on the phone. They will be able to work under pressure, solve problems quickly, build strong relationships and take ownership of both shipments and customer accounts.
Key Measures of Success
- Accurate and timely shipment handling.
- Strong customer communication and satisfaction.
- Profitable job margins.
- Effective supplier negotiation.
- Customer retention and account growth.
- Reliable system updates and administration.
Locations
European Road Freight Forwarder in Felixstowe, Suffolk employer: Manifest Recruitment Limite
Contact Detail:
Manifest Recruitment Limite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land European Road Freight Forwarder in Felixstowe, Suffolk
✨Tip Number 1
Network like a pro! Get out there and connect with people in the freight forwarding and logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you land that interview, make sure you can confidently talk about your experience in managing shipments and negotiating with suppliers. We want to hear how you’ve tackled challenges and built relationships in your previous roles.
✨Tip Number 3
Show off your commercial awareness! Be ready to discuss how you’ve managed margins and costs in past positions. Employers love candidates who understand the financial side of freight forwarding, so bring your A-game when it comes to numbers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who can help us grow our customer portfolio and deliver top-notch service.
We think you need these skills to ace European Road Freight Forwarder in Felixstowe, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the European Road Freight Forwarder role. Highlight your experience in freight forwarding and logistics, and don’t forget to showcase your strong customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Be sure to mention any relevant experience with European road freight operations or supplier negotiations.
Showcase Your Negotiation Skills: Since negotiation is key in this role, make sure to include examples of how you've successfully negotiated rates or services in the past. We love seeing candidates who can demonstrate their ability to build strong relationships with customers and suppliers.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Manifest Recruitment Limite
✨Know Your Freight Forwarding Stuff
Make sure you brush up on your knowledge of European road freight operations. Understand the ins and outs of import/export procedures, and be ready to discuss how you've managed shipments in the past. This will show that you're not just a good talker but also know your stuff!
✨Show Off Your Negotiation Skills
Since negotiating rates and service options is key in this role, prepare some examples of successful negotiations you've handled before. Think about what strategies worked for you and how you built relationships with hauliers or partners. This will demonstrate your confidence and capability.
✨Customer Service is Key
Be ready to share specific instances where you’ve gone above and beyond for customers. Highlight your communication skills and how you keep clients updated throughout the shipment process. This will show that you understand the importance of customer satisfaction in freight forwarding.
✨Stay Organised and Proactive
Prepare to discuss how you manage multiple shipments and deadlines. Bring up any tools or systems you use to stay organised and ensure accurate administration. This will reflect your proactive nature and ability to handle pressure, which is crucial for this role.