At a Glance
- Tasks: Lead and inspire a retail team while ensuring exceptional client experiences.
- Company: Join Manière De Voir, a pioneering brand with a flagship store setting industry standards.
- Benefits: Enjoy competitive salary, growth opportunities, and a vibrant work culture.
- Other info: Opportunity to work in the world's first physical touch point store.
- Why this job: Be part of a revolutionary retail experience and shape the brand's reputation.
- Qualifications: 3+ years in retail management with strong leadership and fashion knowledge.
The predicted salary is between 28800 - 42000 £ per year.
We’re looking for management experience, which could range from Manager, Assistant Manager or Team Leader to join our new retail team. Reporting directly to the Head of Retail, you’ll play an essential role in the management of the store, both operationally and from a people perspective. Being a natural leader, you’ll both champion and inspire others in being the ultimate brand ambassador. The ideal candidate will have a passion for product whilst being proactive in keeping up to date with style trends.
Assisting with the management of the world’s first physical touch point store, you’ll be responsible for ensuring an exceptional experience is delivered to all clients including after care. Our first flagship store will be a measure of the brand from the consumer, joining us will be the chance to play a part in building Manière De Voir’s industry reputation through executing a world class retail store.
KEY RESPONSIBILITIES- Leadership
- Leading from the front, you’ll be a role model for behaviour, standards, and dress code.
- Managing the teams’ daily duties, performance, and growth.
- Responsible for training and development, you’ll create and deliver inspiring training to enhance knowledge of competitors, campaigns, trends, services, etc.
- Create a balance between driving sales and delivering authentic service.
- Using available data to better understand live performance and opportunities whilst achieving individual and team sales targets / KPIs.
- Taking responsibility for your own development and knowledge on each piece of the collection looking at fit, fabric, function, trims, & trend.
- Present new ideas with the objective to motivate others and drive new business.
- Managing supplies and payroll with P&L in mind to optimise efficiencies.
- Ensure health, safety and security requirements are adhered to.
- Client & Store Experience
- Deliver a client experience which is engaging, emotional and in line with hospitality guidelines and interaction techniques, offering “best in class” service both in-store or at a distance.
- Ensuring “right product, right place, right time” through effective stock file management resulting in maximum sales and minimum stock loss.
- Ensure store standards are maintained whilst adhering to visual merchandising guidelines promoting the best brand image.
- Working closely with the allocators to manage inflow needs, analysing trends by size, colour, and silhouette to make informed decisions.
- Collecting meaningful information throughout the client’s journey and inputting into the CRM system.
- Elevate the client's experience by providing useful insights into the local lifestyle trends (Theatre, arts, bar, etc), building a strong local network.
- Collaborate with the west end association to raise awareness of all activities in advance and report back weekly footfall.
- 3 years+ experience in retail management duties.
- Natural leadership skills, with proven experience of managing high performing, inspired teams.
- Challenging established thinking and championing new ideas to stakeholders in the business.
- Style conscious fashion enthusiast with exceptional knowledge of the industry.
- Proven track record in delivering a world class client experience.
- Strong work ethic and personal drive (Entrepreneurial mindset).
- Highly self-motivated with the ability to work well under pressure.
- Quality focused with an exceptional eye for detail.
- Experience with Microsoft Office.
SALARY - Competitive
StudySmarter Expert Advice🤫
We think this is how you could land Team Management in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Manière De Voir, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Manière De Voir!
We think you need these skills to ace Team Management in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Manière De Voir, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Manière De Voir and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Manière De Voir that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Manière De Voir
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
