At a Glance
- Tasks: Lead our flagship store, inspiring the team and driving performance.
- Company: Manière De Voir, a trendsetting fashion brand on Oxford Street.
- Benefits: Competitive salary and the chance to shape world-class retail.
- Other info: Opportunity for personal growth and to innovate in a dynamic environment.
- Why this job: Make your mark in the fashion industry and lead an exceptional team.
- Qualifications: 5+ years in retail management with a passion for fashion.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for an exceptional Store Manager to lead our retail team at our flagship store in Oxford Street. Reporting directly to the Head of Retail, you will take full ownership of the store — operationally, commercially, and from a people perspective. As a natural and inspiring leader, you will champion the brand and set the standard for excellence across every aspect of the store.
You will be responsible for leading the world's first physical touch point store for Manière De Voir — our flagship location and the ultimate expression of the brand. This is a rare opportunity to shape and define what world-class retail looks like, building our reputation from the ground up and leaving a lasting mark on the industry.
KEY RESPONSIBILITIES- Leadership
- Set the tone for the entire store — leading by example on behaviour, standards, and presentation while driving performance and personal growth across the team.
- Take full responsibility for training and development: designing and delivering inspiring programmes that build product knowledge, competitor awareness, campaign understanding, and trend literacy.
- Balance commercial performance with authentic, high-quality client service — holding both as equally non-negotiable.
- Leverage available data to monitor live performance, identify opportunities, and consistently achieve store-wide and individual sales targets and KPIs.
- Maintain deep, up-to-date knowledge of the full collection — fit, fabric, function, trims, and trend — and hold the team to the same standard.
- Champion innovation and new ideas, presenting proposals to senior stakeholders with the goal of driving business growth.
- Take full ownership of store operations including stock management, payroll, and P&L, optimising for efficiency and profitability.
- Ensure all health, safety, and security requirements are rigorously upheld at all times.
- Client & Store Experience
- Lead the delivery of a client experience that is engaging, emotional, and fully aligned with our hospitality guidelines — setting the benchmark for best-in-class service both in-store and remotely.
- Ensure 'right product, right place, right time' through effective and proactive stock file management, maximising sales and minimising stock loss.
- Maintain impeccable store standards and visual merchandising in line with brand guidelines, ensuring the store always reflects the best of Manière De Voir.
- Work closely with the allocations team to manage inflow needs, analysing trends by size, colour, and silhouette to inform smart buying decisions.
- Oversee the collection and accurate recording of meaningful client data throughout the journey, ensuring the CRM system is consistently maintained.
- Deepen the client relationship by offering curated, insider knowledge of the local lifestyle scene — theatre, arts, dining, and more — while building a strong local network that elevates our position in the community.
- 5+ years' experience in retail management, with a proven track record in a flagship or high-profile store environment.
- Demonstrable experience leading, developing, and inspiring high-performing teams.
- A confident decision-maker who takes full ownership, challenges established thinking, and champions new ideas at a senior level.
- Commercially astute with a strong understanding of P&L, KPIs, and retail operations.
- Style-conscious fashion enthusiast with exceptional knowledge of the industry and a genuine passion for product.
- Proven track record delivering world-class client experiences.
- Strong entrepreneurial mindset with a personal drive to build something exceptional.
- Highly self-motivated, composed under pressure, and able to lead others through change.
- Exceptional attention to detail and a quality-first approach in everything you do.
- Proficiency in Microsoft Office.
SALARY - Competitive
General Manager in City of London employer: Manière De Voir
At Manière De Voir, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and innovation in the heart of Oxford Street. As the General Manager of our flagship store, you will not only lead a passionate team but also have the unique opportunity to shape the future of retail while enjoying comprehensive training and development programmes tailored to enhance your leadership skills. With a commitment to excellence and a focus on delivering world-class client experiences, we provide a supportive environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Manière De Voir, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Manière De Voir!
We think you need these skills to ace General Manager in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Manière De Voir, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Manière De Voir and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Manière De Voir that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Manière De Voir
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
