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- Tasks: Lead service delivery operations and ensure exceptional customer service.
- Company: Join a fast-growing, innovative team at Cox Automotive Europe.
- Benefits: Enjoy exclusive discounts, extra holiday days, and a Well-Being Day.
- Why this job: Make a real impact in the automotive sector while advancing your career.
- Qualifications: Experience in service delivery management and strong leadership skills.
- Other info: Inclusive workplace celebrating diversity and offering career progression.
The predicted salary is between 36000 - 60000 £ per year.
40 hours per week (Mon-Fri - 08:30-17:00)
Accelerate your career with a company that leads the way! Manheim Vehicle Services, part of Cox Automotive Europe is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services – ensuring every vehicle is ready for both wholesale and retail markets.
Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction.
At every stage, our team is committed to operational excellence and providing an exceptional customer experience – because for us, it’s not just about vehicles, it’s about the people we serve.
Why Join Us & What’s In It For You?
- As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme.
- Option to buy additional holiday days
- Your birthday off every year - paid
- One annual Well-Being Day for you to relax and recharge
- One paid Charity Day to give back and support a cause that matters to you
- Opportunities for career progression across the Cox Automotive network
About the Role
We’re looking for an experienced Service Delivery Manager to lead our on-site service delivery operations. You’ll be responsible for driving performance, ensuring exceptional customer service and leading a motivated team that consistently meets (and exceeds) client expectations.
You’ll play a key role in improving processes, developing your team and making sure our service runs efficiently and effectively every day.
What You’ll Be Doing
- Oversee all aspects of service delivery to ensure contractual, quality and SLA targets are consistently met.
- Act as the main point of contact for escalations, resolving issues quickly and maintaining strong customer relationships.
- Work closely with the Operations Manager and other teams to ensure vehicles are processed accurately and efficiently.
- Identify and implement process improvements to boost efficiency, revenue, and overall performance.
- Support strategic customer reviews, providing insight and recommendations to enhance service and retention.
What We’re Looking For
- Proven experience leading a service delivery or customer operations team.
- Strong leadership, coaching, and people management skills.
- Excellent problem-solving and communication abilities.
- Confident in handling escalations, performance reviews, and HR processes.
- Highly organised with great prioritisation and multitasking skills.
- Passionate about delivering great service and driving continuous improvement.
- Reliable, accountable, and adaptable in a fast-paced environment.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference? Apply now and drive your career forward with one of the automotive industry’s most trusted names.
Service Delivery Manager - Automotive Sector in Coventry employer: Manheim by Cox Automotive
Contact Detail:
Manheim by Cox Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Automotive Sector in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the automotive sector, especially those at Cox Automotive. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Knowing their operations inside out will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved processes in previous roles – this is what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Service Delivery Manager - Automotive Sector in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in leading teams and delivering exceptional customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive sector and how your leadership style can drive our team’s success. Keep it engaging and relevant to the role – we love a good story!
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've handled escalations or improved processes in previous roles. We’re all about operational excellence, so show us how you can contribute!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, plus you’ll get to see all the benefits we offer as part of the Cox Automotive family. Let’s get your application rolling!
How to prepare for a job interview at Manheim by Cox Automotive
✨Know the Company Inside Out
Before your interview, take some time to research Manheim Vehicle Services and Cox Automotive Europe. Understand their services, values, and recent developments in the automotive sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you motivate your team and ensure exceptional customer service.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding escalations and performance reviews. Think of specific situations where you identified issues and implemented effective solutions. This will demonstrate your ability to handle challenges in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to continuous improvement or how they measure success in service delivery. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
