Job Description
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📍 Woodford Green | 💷 £27,500 pa | 📅 Immediate Start | Maternity Cover to 31 December 2027
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Are you organised, proactive and great with people? Do you enjoy a fast-paced environment where no two days are quite the same?
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Mangrove Global is looking for a Customer Account & Operations Coordinator to join our team and play a key role in keeping our customers, internal teams and external partners connected and our day-to-day operations running smoothly.
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This is a hands-on, varied role where attention to detail, communication and taking ownership really matter. You’ll be working across Customer Service, Sales, Finance, Purchasing and Logistics, making sure everything happens when it should — and stepping in quickly when it doesn’t!
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What you’ll be doing\n
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- Look after customer accounts, ensuring excellent service from order through to delivery.
- Set up new customers on NAV and process sample invoices accurately and promptly.
- Coordinate customer collections, including collection notes and subsequent credit notes.
- Keep deliveries on track, liaising with Bond and transport partners to resolve issues quickly.
- Keep customers and Account Managers informed of any delays or changes, managing expectations proactively.
- Flag and communicate stock issues, working closely with Purchasing and Logistics.
- Update deals and contracts received from Sales on NAV.
- Process retro requests and invoices, ensuring everything is accurate and correctly allocated.
- Work closely with Finance on retro invoicing and brand allocations.
- Keep invoice trackers and supporting documentation up to date.
- Support POS stock control and maintain accurate records.
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What we're looking for\n
We're looking for someone who is reliable, switched-on and takes pride in getting things right.
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You'll be someone who:
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- Is highly organised with excellent attention to detail.
- Can juggle multiple priorities without losing sight of deadlines.
- Remains calm, professional and positive when things get busy.
- Takes ownership and doesn't wait to be asked to solve a problem.
- Uses initiative and good judgement to get things moving.
- Has excellent communication skills and enjoys working with people.
- Is confident working across different teams and building strong relationships.
- Enjoys working in a fast-paced, collaborative environment.
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Why Mangrove Global?\n
This is a fantastic opportunity to join a dynamic business in a role where you'll genuinely make a difference every day.
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You'll have the opportunity to work across multiple areas of the business, develop your commercial and operational experience, and become a key part of the team.
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If you're someone who gets things done, loves being organised and enjoys delivering great customer service, we'd love to hear from you.
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The details\n
Salary: £27,500 per annum
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Location: Woodford Green
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Contract: Maternity Cover
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Start: Immediate
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Duration: To 31 December 2027
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Ready to make an impact? Apply now!
Maternity Cover Customer Account & Operations Coordinator in Woodford Green employer: Mangrove Global Ltd.
At Mangrove Global, we pride ourselves on fostering a dynamic and inclusive work culture that values collaboration and innovation. Located in the vibrant area of Woodford Green, we offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, making us an excellent employer for those seeking meaningful and rewarding employment in customer operations.
